Workforce Case Resolution Lead

Make a meaningful difference with us:

We want people who are great as individuals and even better in a team.

Were excited tosharean opportunity to work in high paced impactful Lead position withinWorkforce Case Resolutiontodrivefair consistent and people-focused employee relations acrossa dedicated area withinthe organisation. You will be at the forefront of resolving complex workplace matters partnering with leaders to deliver practical risk-aware advice that supports a positive and respectful work environment.

Leading a small team of dedicatedCase Advisors you will provide expert guidance and oversight across a broad spectrum of employee relations issuesincluding performance management conduct grievances and complaints. Your leadership will ensure high-quality case management practices that reflect our values and commitment to our people.

Please note this is a full time permanent position. Flexibility is important to us and we know it is to you too - this role supports hybrid working.

Your part in our UnitingCare team:

• Drivecomplex case matters including investigations disciplinary actions and serious grievances ensuring consistent and fair process aligned to organisational values and compliance requirements.

• Prepare and represent the business unit in conciliation matters to support defensible decision-making and achieve the best possible outcome for the organisation.

• Monitor case progression and support resolution strategies to ensure matters are handled consistently fairly and in line with UCQ policy values and legislative requirements.

• Escalate high-risk high-impact or unresolved cases to the Manager Case Resolution ina timelyand well documented manner.

• Provide oversight quality assurance and practical guidance to Advisors managing day-to-day cases including misconduct performance management grievances and complaints.

• Act as the primary Case Resolution contact point developing trusted relationships with operational leaders to understand context build ER capability and support resolution of workplace issues.

• Support leaders in early intervention and informal resolution strategies to reduce escalation and formalisation of matters whereappropriate.

What makes a difference for us

• Tertiary qualifications in Law HumanResourcesor Industrial Relations withdemonstratedexperience in enterprise bargaining including preparation negotiation support and documentation in a complex or multi-agreement environment.

• Sound knowledge of contemporary employment law enterprise agreements and workplace policies as they apply in a case management context.

• Strong experience in managing a range of ER cases including performance conduct grievance and complaint matters within a complex service environment.

• Experience preparing documentation for external forums such as the Fair Work Commission and supporting representation in conciliations and similar processes.

• Demonstrated experience supporting effective communication and consultation with employees leaders and union representatives.