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Language Fluency: English (Required)

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Please review the following job description:

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.
The Readiness Development Leader is responsible for leading a team to design and develop the strategies training readiness communications and supporting tools/resources necessary for Consumer and Small Business Banking (CSBB) teammates and leaders to successfully execute their roles daily. Construction and support include operating client engagement and leadership models in addition to all change management initiatives. The Readiness Development Leader is directly responsible for intake prioritization and overall capacity management for CSBB and must ensure alignment with overall business strategic priorities. The role also oversees teams of readiness content specialists and analysts responsible for the and the development of readiness content tools and resources for client-facing teammates and leaders. Ownership and accountability including design implementation and delivery support of teammate change initiatives related to enterprise projects performance enablement needs within CSBB lines of business and initiatives approved through the CSBB intake process. This leader will also be responsible for establishing and managing readiness artifact and resources documentation and control measures for teammate change risk management and compliance.
ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.
1. Lead the development organization planning implementation and proficiency measurement of identified SBB key initiatives. (Ex: transformational changes technology releases efficiency improvements everyday change management etc.); develop detailed readiness and training deployment plans for CSBB tailored to and including all lines of business within CSBB.
2. Lead a team of Enablement Leaders Advocates Multi-Media Content Manager(s) and Analysts to ensure their ability to manage field capacity and effectively execute/deliver project management communications readiness/training and overall business support; engage with Legal Risk and Compliance partners to ensure review of projects oversight and mitigation in accordance with enterprise risk appetite.
3. Plan and execute high-impact/complex cross-functional projects to improve business performance and risk management. facilitation across internal departments and functions and communications and change management strategies may include enablement needs cross enterprise such as Fraud Payments and Technology initiatives affecting teammate business practices.
4. Design and support client-centered communications/processes that deliver top-tier client experience incorporate and address Voice of Client (VOC) readouts and learnings and client feedback loops (inclusive of client complaints and Client Advocacy support).
5. Roadmap and execute the innovation and scaling of enablement across the distributed network of branches and 17k teammates to include digital technologies and virtual reality; build maintain and/or govern major CSBB teammate-facing sites. (RSBB parent and subsites T.A.S.K. Confidence Central etc.); manage migration(s)/transition(s) of content (i.e. SharePoint to Unily)
6. Play a key role supporting CSBB executive leaders in driving great performance through influence consultation problem solving and subsequent enablement support; contribute to short and long-term strategic planning for CSBB and assist in the communication and implementation of established business and financial goals.
7. Represent CSBB as appropriate on Truist enterprise-wide strategic projects to include Enterprise Change Working Group and Consumer Journey rooms; maintain close working relationships and collaborate effectively with the various CSBB teams cross-LOB teams and enterprise-wide functions to establish and expand trusted relationships and strong partnerships; capitalize on collaboration and teamwork to drive appropriate innovation and advancement in models programs and operational processes and enhancement of the Truist brand.
8. Attract retain and develop top talent with a strong focus on diversity and mentor successors for key leadership positions and for opportunities across Truist; promote a cohesive inclusive team-oriented culture aligned with the Truist Purpose Mission and Values.
9. Inspire confidence and build a positive professional brand from executive leadership (C-suite) all enterprise stakeholders internal and external partners and collaborate closely with all lines of business (LOBs) and functions serving as the primary point of contact for Retail and Small Business Banking readiness training and communications.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelors degree in a business-related field equivalent education and related training or experience.
2. Fifteen () years of experience in the financial services industry or large sales/service corporation leading corporate function.
3. Ten () years of experience in managing high-performing teams.
4. Track record of successfully managing large complex projects end-to-end and driving execution of service/sales processes measuring performance and educating large teams to expand capabilities.
5. Exceptional interpersonal and communication skills both written and verbal.
6. Ability to lead executive-level meetings.
7. Strong analytical abilities: ability to analyze problems and devise solutions.
8. Ability and willingness to learn and adapt as needs of the job change.
9. High level of business acumen including the ability to balance the development of training against the realities of competing priorities and limited budgets.
10. Advanced skills in Microsoft tools including demonstrated proficiency in developing training resources.
11. Ability to travel as needed occasionally overnight.

Preferred Qualifications:
1. Masters degree in a business-related field
2. Background in adult learning theory and curriculum design.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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