Grow your career with one of Manitobas Top Employers since 2014.

At Access Credit Union we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment accountability and trust. We recognize and value each employees contributions to our success which is why we offer competitive compensation 100% company paid health benefits employer-matched pension plan continuing education and career advancement opportunities within our credit union.

At Access Credit Union our values are straightforward:

• Do good

• Be better

• Own it

• Move forward

Key Responsibilities and Accountabilities

• Creating positive impressions as the first point of contact for members and potential memberscontacting Access Credit Union.

• Build member relationships by resolving member problems/inquiries over the phone chat email and other forms of communication.

• Maintain thorough knowledge of and adhere to credit union policies and procedures on risk management confidentiality security and fraud prevention.

• Proactively respond identify and cross-sell products and service using an advice-based approach

• Utilize open-ended questions and techniques to overcome business objections

• Refer to the appropriate credit union specialist for lending and wealth management inquiries

• Set up appointments with staff in the branches to further assist members or contact members on behalf of departments within the branch.

• Set up online banking for personal memberships; reset passwords and troubleshoot; and provide walkthroughs with members.

• Maintain open communication and cooperation withvarious AccessCreditUniondepartment staffto ensure a friendly and efficient work environment.

• Process non-registeredand registered investment instructions using internal software and completing day-to-day tasks

• Balance electronic ledger on a daily basis through the banking system

• Work collaboratively with other team members to achieve organizational objectives

• Actively participate in meetings planning and training initiatives sharing information and ideas to build organizational achievement and success

This list is not inclusive and other tasks and/or responsibilities may be assigned by your supervisor.

Essential Qualifications

• Grade 12 diploma or equivalent

• Minimum of 1-year previous experience in customer/member service role experience within a contactcentreor financial service preferred

• Knowledge of Access Credit Unions products and services

• Demonstrated desire to serve others in a friendly and professional manner

• Ability to identify and willingness to act upon sales and service opportunities

• Strong interpersonal and communication skills both verbal and written

• Ability to work in fast-paced environment and perform well under pressure

• Ability to prioritize using sound judgment to make timely and effective decisions

• Proficient computer skills

• Ability to follow standardized policies and procedures

• Attention to detail with high degree of accuracy

• Basic knowledge of risk management within the financial industry

• Business Administration or other post-secondary education would be considered an asset

Employee Sub-Type

Starting Salary

If you are interested in this position apply today!