Service Review Specialist (Services Improvement Specialist) (4672-12)

Cincinnati, OH - USA

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Service Review Specialist (Services Improvement Specialist) (4672-12)

Be part of our Team! We are committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin citizenship status marital status age disability genetic information protected veteran status gender identity or expression sexual orientation or any other characteristic protected by law. We are a second-chance employer and a recovery friendly workplace.

Highly Competitive Employee Benefits Packageand Generous Paid Time Off

11 Paid Holidays Immediately Begin Accruing Paid Vacation and Sick time Earned Personal Days and Paid Parental Leave.

Ohio Public Employee Retirement System which includes 14% Employer Contribution AND a defined benefit option.

Highly Competitive and Comprehensive Benefits Package: Medical HRA Dental Vision Employer-Paid Life Insurance Long-Term Disability Tuition Reimbursement Public Service Loan Forgiveness Eligibility Commuter Stipend or Free On-Site Parking Wellness Incentives robust Employee Assistance Program access to Free Medical and Rx through Marathon Health plus expansive Behavioral and Mental Health Resources and More!

DEADLINE TO APPLY: February 2 2026

WORK LOCATION:

Job & Family Services

222 E. Central Parkway

Cincinnati OH 45202

WORK HOURS:Full-Time 40 hours weekly

(Potential for Hybrid Remote Work Schedule)

SALARY:$23.59 hourly

NOTE: Applicants for positions with Hamilton County Job and Family Services are subject to background screening in accordance with the document:Offenses that May Disqualify Candidates for from this list may disqualify a candidate for employment with HCJFS.

Applicants for Childrens Services positions cannot provide foster care for children in the custody of Hamilton County.

REQUIREMENTS (EDUCATION EXPERIENCE LICENSURE CERTIFICATION):

Bachelors Degree in Public Relations public administration business administration Social Work Psychology Special Education Therapeutic Recreation Sociology Criminal Justice Human Services (including a clinical practicum of at least one year) or a related field from an accredited college or university; AND
One (1) year of experience processing/resolving complaints and/or auditing work processes

AGENCY-PREFERRED QUALIFICATIONS:

Experience in Childrens Services

JOB DUTIES (SUMMARY):

Performs customer service duties: responds to complaints/inquiries/requests for information by webmail telephone letter or in person for a variety of customers (e.g. agency customers government officials general public courts attorneys agency administrative staff State Clients Affairs Office); secures necessary pertinent information from casework and/or supervisory staff to determine if cases are handled according to agency procedures and through guidelines established by the Ohio Department of Job & Family Services manuals
Conducts quality reviews of existing procedures policies systems and work products. Participates in ongoing development of intake and referral guidelines and data collection procedures and techniques
Based on information and data acquired in customer service duties and quality reviews furnishes information explains program runs required reports and compiles statistical reports. Generates data on Hearing and outcomes. Collects data and generates reports on cases upon request; is responsible for assistance with creating quarterly and year-end reports.
Attends meetings conferences workshops and training sessions to receive information of techniques policies and procedures sued during performance of assigned duties. Assists in organizing and conducting training activities and developing and producing educational materials for clients and staff.
Attends conferences and training.
Performs other related duties as assigned.

KNOWLEDGE SKILLS AND ABILITIES:(*Indicates can be developed after employment)

Knowledge of:agency program areas agency policies and procedures business practices and principles; public relations; government structure and process;
Skill In: decision making organizing information and data effective communication
Ability to: operate agency networked personal computer software and program operating systems; manage upset consumers redirect frustration define problems collect data establish facts and draw valid conclusions; deal with large number of variables and determine specific course of action; recognize errors and make corrections; write instructions; write specifications and training materials; gather collate and classify data people or things; prepare meaningful accurate and concise reports and position papers; handle sensitive inquiries from public government officials support groups and general public;

ESSENTIAL JOB FACTORS:

Must undergo a background check via the Ohio Bureau of Criminal Identification and Investigation (BCI). Must have a car valid drivers license issued by the state of residency and required auto liability insurance.

POSITION SPECIFIC QUALIFICATIONS:

Lift and carry children; lift and carry child car seats; lift and carry infant carrier;

PHYSICAL and/or MENTAL REQUIREMENTS:

Potentially reading/seeing and hearing traumatic events/situations
Sitting for extended periods while working on the computer home visits court meetings etc.

POSITIONS SUPERVISED:

None

BACKGROUND CHECKS REQUIRED:

Background checks consistent with requirements in OAC 5101:2-5-09 must be completed at employment and every ten years following including but not limited to the following systems:

State Automated Child Welfare Information System (SACWIS)
State Child/Abuse Neglect Central Registry Check for any state in which the applicant resided within the last five years
Ohio Bureau of Criminal Identification Investigation (BCI)
FBI
National Sex Offender Public website () Code 5101:2-5-09 must be conductedfor each prospective employee

Required Experience:

Service Review Specialist (Services Improvement Specialist) (4672-12)Be part of our Team! We are committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race color religion sex national or...