Director Operations

Colombo - Sri Lanka

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities & Accountabilities

Leadership & Management

Work with engineering support finance HR and IT leaders to align Sri Lanka teams with global goals. Build a collaborative high-performance culture and ensure alignment with CLIENT values.

Maintain strong relationships with customers partners and internal teams. Represent CLIENT at events and support hiring HR and employer branding initiatives.

Operational Oversight

Oversee daily Sri Lanka site operations with local teams ensuring efficiency productivity and compliance. Develop processes supporting global objectives while meeting local needs.

Track KPIs and report results to senior leaders. Join onshore calls and share updates with offshore teams. Implement governance requirements and manage budgets forecasting and organizational change.

Team Development & Talent Management

Lead talent acquisition retention and development. Identify training needs and implement skill programs. Support onboarding interviewing and selection.

Promote productivity motivation and collaboration. Develop local leadership and maintain a succession pipeline through coaching and mentoring.

Strategic Planning

Work with senior leadership to design and execute strategies that contribute to company growth.

Compliance & Risk

Ensure compliance with laws regulations and company policies. Identify risks and implement mitigation plans.

Uphold Code of Conduct Diversity Health & Safety and Information Security standards.

Communication

Act as a communication link between Sri Lanka teams and global leaders ensuring smooth information flow.

Required Experience & Skills

Bachelors degree (MBA preferred).

810 years in leadership. Strong operational leadership and communication skills.

Experience in multicultural environments and knowledge of Sri Lankan laws.

Strategic thinker with strong problem-solving skills.

Understanding of global delivery vendor management software development BPO HR and compliance.

Ability to work across time zones and travel internationally.

Required Experience:

Director

Key Responsibilities & AccountabilitiesLeadership & Management Work with engineering support finance HR and IT leaders to align Sri Lanka teams with global goals. Build a collaborative high-performance culture and ensure alignment with CLIENT values. Maintain strong relationships with customers part...