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Regular or Temporary:

Language Fluency: English (Required)

Work Shift:

Please review the following job description:

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.

Key Responsibilities

• Provide Level 3 production support based financial applications.
• Lead and drive P1 / P2 incident bridges coordinating across application database infrastructure network and vendor teams.
• Perform rapid triage impact analysis mitigation and recovery for high-severity incidents.
• Own post-incident root cause analysis (RCA) including corrective and preventive actions
• Ensure incidents are documented clearly with business impact technical findings and long-term fixes.

Application & Platform Reliability

• Support and -based applications background services batch jobs and schedulers.
• Diagnose and resolve SQL Server performance issues including Query tuning and optimization Index strategy and execution plan analysis Deadlocks blocking and resource contention
• Monitor and support API integrations (REST/SOAP) including downstream and third-party dependencies.
• Partner with development teams to improve application resilience scalability and fault tolerance.

Automation & Continuous Improvement

• Identify and drive automation opportunities to reduce manual effort recurring incidents and operational toil.
• Develop or contribute to scripts tools or workflows for monitoring alerting recovery and validation.
• Improve observability through meaningful metrics logs dashboards and alerts.
• Contribute to runbooks SOPs and knowledge base articles to standardize support processes.

Business & Stakeholder Engagement

• Work closely with business users operations teams and product owners to understand functional workflows and production impact.
• Translate technical issues into clear business-friendly communication during incidents and reviews.
• Support business events such as end-of-day processing statement generation payment processing and funding cycles.
• Provide input into risk assessments audit readiness and compliance activities.

Required Skills & Experience

• Strong hands-on experience / C# applications in production environments.
• Advanced expertise in Microsoft SQL Server including Query tuning and performance optimization indexing strategies and execution plan analysis High availability concepts (AGs failover backups restores)
• Experience supporting API-based (REST SOAP) integrations and distributed systems.
• Solid understanding of production observability alerting and troubleshooting practices.

SRE / Operations Skills

• Proven experience handling high-severity (P1/P2) incidents in enterprise environments.
• Strong analytical and problem-solving skills with a structured approach to RCA.
• Experience identifying and reducing operational toil through automation.
• Ability to work calmly and decisively under pressure.

Domain Knowledge

• Good understanding of the lending and financial services domain including concepts such as

Loan origination Underwriting and servicing Payments ACH statements and charge-offs

• Regulatory and compliance considerations in financial systems

Communication & Collaboration

• Excellent verbal and written communication skills.
• Ability to engage confidently with business stakeholders developers infrastructure teams and leadership.

Strong documentation skills for incidents runbooks and operational procedures

QUALIFICATIONS
Required Qualifications
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Degree and six to ten years of experience or equivalent education and software engineering training or experience

-depth knowledge in information systems and ability to identify apply and implement best practices
3. Understanding of key business processes and competitive strategies related to the IT function
to plan and manage projects and solve complex problems by applying best practices
to provide direction and mentor less experienced teammates. Ability to interpret and convey complex difficult or sensitive information

Preferred Qualifications

• Experience in banking or consumer finance environments with good exposure to lending domain.
• Familiarity with DevOps / CI-CD pipelines and modern deployment practices.
• Exposure to cloud or hybrid infrastructure environments.
• Experience with ITSM tools (e.g. ServiceNow Zendesk) and change management processes

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting
Constantly (More than 50% of the time)
Standing
Frequently (25% - 50% of the time)
Walking
Frequently (25% - 50% of the time)
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment including PC keyboard and mouse copy/fax machines and printers.
Availability
Able to work all hours scheduled including overtime as directed by manager/supervisor and required by business need.
Travel
Minimal and up to 10%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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