Lead Customer Service Administrator

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.

Location/Division Specific Information
Located in Burnaby BC Canada where youll contribute to delivering exceptional service to our customers. This position connects interfacing daily with lab end users field service engineers and operational departments ensuring smooth workflow management operations of lab equipment and customer satisfaction. Youll manage service requests coordinate with vendors process work orders and maintain accurate documentation while upholding our standards of excellence. Working with laboratory and scientific equipment youll help support our mission of enabling customers to make the world healthier cleaner and safer through administrative support and process optimization.

A day in the Life:

Responsibilities include but are not limited to:

• Work within Computerized Maintenance Management System (CMMS) to manage work orders and assets including work order creation updates review and closure.

• Schedule daily work including building daily vendor escorting schedules customer communications tracking and reporting of metric data; includes scheduling all vendor service events collaborating closely to generate quotes and seeking service reports

• Cultivate strong relationships with vendors (escort vendors for onsite service events) and serve as the first point of contact for client concerns

• Conduct cleaning and disinfection of laboratory equipment.

• Embody safety culture and promote a safe work environment.

• Follow procedures and successfully apply good documentation practices in regulated record keeping.

Education

• Must possess a High School Diploma or equivalent

Experience

• Minimum 2 years of customer service experience preferably in a laboratory or scientific environment

Knowledge Skills Abilities

• Outstanding communication and organizational skills

• Dedication to delivering strictly high-quality service

• Strong interpersonal skills and proactive approach in all duties

• Detail oriented technically proficient problem solver promotes team environment

• Willingness to work overtime as the need arises

• Computer/software skills (i.e. Outlook Excel Word PowerPoint).

Physical Requirements / Work Environment

Works in an office environment including cubicles and/or in and around shipping/receiving docks stock rooms storage locations and laboratory environments. Depending on the area of the building personal protective equipment may be worn (i.e. lab coat safety glasses). Must be able to work in a fast-paced high-energy environment.

Benefits

We offer comprehensive healthcare paid Holidays tuition reimbursement and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative forward-thinking organization and outstanding career and development prospects. We offer an exciting company culture that stands for integrity intensity involvement and innovation!

Our Mission is to enable our customers to make the world healthier cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100000 colleagues we share a common set of values - Integrity Intensity Innovation and Involvement - working together to accelerate research solve complex scientific challenges drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific where diverse experiences backgrounds and perspectives are valued.

Apply today!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example this may include individuals requiring assistance because of hearing vision mobility or cognitive impairments. If you are a job seeker with a disability or assisting a person with a disability and require accessibility assistance or an accommodation to apply for one of our jobs please submit a request by telephone at 1-*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

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Compensation