Director of Content Moderation, Trust and Governance

Arlington, TX - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Stand Together is a philanthropic community that helps Americas boldest changemakers tackle the root causes of our countrysbiggest problems from education to the economy broken communities and toxic division among dozens of other pressing issues. We provide our partners with access to resources including funding thought leadership a network of peers and a playbook for applying proven principles to transform lives and society.

In this role you will lead the strategy and execution of our platform safety and credibility efforts building the teams policies and systems needed to responsibly moderate usergenerated this role you will define moderation standards design endtoend workflows establish vendor and automation capabilities and guide the organization on risk edge cases and compliance. Beyond content moderation you will also oversee and advise on data governance practices in partnership with internal teams and our broader ecosystem.

How You Will Contribute

Develop and refine contentmoderation policies that align with our platform values regulatory requirements and evolving industry standards.
Design and optimize endtoend moderation workflows including escalation paths and appeals processes to ensure fair consistent and timely decisions.
Build and manage relationships with external moderation partners guiding their performance quality and alignment with our goals.
Partner closely with Product and Engineering teams to shape and enhance moderation tools automation systems and humanintheloop review capabilities.
Monitor emerging risk signals and content trends leading incident response efforts and coordinating crossfunctional crisis management.
Create training programs that equip moderation teams with best practices while establishing qualityassurance mechanisms and robust reporting.
Define and track key metricsincluding accuracy SLA adherence appeals outcomes and timetoactionto evaluate and continuously improve trust & safety performance.

What You Will Bring

5 years in trust & safety content moderation policy or related roles;2 years managing teams or vendors.
Deep familiarity with content policy design legal/regulatory issues (harassment defamation child safety) and escalation to law enforcement whenrequired.
Experience implementing moderation tooling and automation and understanding tradeoffs between scale and nuance.
Excellent judgment bias-aware decision making and a demonstrated ability to balance safety with expressive freedoms.
Strong partner skills able to translate policy into product requirements and measurable outcomes.
Enthusiasm to contribute to Stand Togethers vision and principled approach to solving problems and a commitment to stewarding our culture which champions values including transformation and innovation entrepreneurialism humility and respect.

Stand Out Candidates Will Bring

Experience building moderation programs for civic / community-facing platforms.
Experience with ML/automated content classification and vendor scorecards.

What We Offer

Competitive benefits: Enjoy a 6% 401(k) match with immediate vesting flexible time off comprehensive health and dental plans plus wellness and mental health support through Peloton and Talkspace.
A meaningful career: Join a passionate community of over 1500 employees dedicated to improving lives and driving innovative solutions to complex social challenges.
Commitment to growth: Thrive in a non-hierarchical environment that empowers employees to discover develop and apply their unique talents.
Competitive compensation: Our approach rewards the value you create through competitive salaries and bonus opportunities allowing you to share in the success you help drive.

Our Values:Working at Stand Together is different from many other organizations. Our culture is deeply rooted in Principle Based Management (PBM) a framework guided by the principles that drive human progress such as dignity openness and bottom-up empowerment. PBM empowers our employees to be entrepreneurial to innovate and to continually drive transformation.

We believe diversity fuels creativity broadens knowledge and helps drive success and that is why were proud to be an Equal Opportunity Employer and strive to treat all employees and applicants with honesty dignity respect and sensitivity.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Director

Stand Together is a philanthropic community that helps Americas boldest changemakers tackle the root causes of our countrysbiggest problems from education to the economy broken communities and toxic division among dozens of other pressing issues. We provide our partners with access to resources inc...