Resident Service Coordinator Lowry Park

ABOUT GREYSTAR

Greystar is a leading fully integrated global real estate platform offering expertise in property management investment management development and construction services in institutional-quality rental housing. Headquartered in Charleston South Carolina Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America Europe South America and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States managing more than one million units/beds globally. Across its platforms Greystar has over $79 billion of assets under management including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more visit .

JOB DESCRIPTION SUMMARY

JOB DESCRIPTION

Essential Responsibilities:

1.Coordinates all resident functions and activities including orienting residents to the property as well as assists with utility set-up and deliverance of packages and package claim reminders.

2.Develops and publishes property newsletter which includes planned events resident services and advertisements.

3.Handles resident issues including neighbor disputes maintenance repairs and resident requests. Prepares incident reports pertaining specifically to resident issues in accordance with Company standards.

4.Schedules activity center or clubhouse rentals maintains the contract on any such rental and collects applicable fees. Ensures guest suites are in rental condition and provides additional amenities to residents such as movie rentals books and games.

5.Processes work orders for the maintenance department ensures they are completed timely and accurately and contacts the resident to determine if they are satisfied with the work completed. Prepares weekly maintenance report to verify resident requests are being completed.

6.Inspects buildings and grounds to ensure safety and cleanliness and alerts maintenance to items that need to be repaired.

Other Responsibilities:

1.Supports office staff by providing clerical support such as answering phone calls filing processing property invoices and processing lease and renewal paperwork as assigned.

Organizational Responsibilities:

1. Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements organizational standards and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).

2. Practices proper safety techniques in accordance with Company property and departmental policies procedures and standards by immediately reporting any mechanical or electrical equipment malfunctions employee/visitor/resident injuries or accidents or other safety issues to appropriate individual(s).

3. Identifies areas for improvement and offers suggestions to improve efficiency and productivity.

4. Keeps abreast of current changes in technology processes and standards within the industry and area(s) of responsibility by attending internal and external training classes research and/or subscribing to the internet or other professional publications or utilizing other appropriate method(s) to obtain business and professional information and applies knowledge and practices to area(s) of responsibility.

Working Conditions:

1. Incumbents work in an office environment.

Physical Demands:

1. Incumbents must be able to view computer screens and other electronic equipment paper reports and journals for extended periods of time where visual strain may result.

2. Incumbents must be able to push pull lift carry or maneuver weights of up to ten (10) pounds independently and twenty-five (25) pounds with assistance.Must be able to work a flexible work schedule which may include weekends and/or holidays.

3. Rare or occasional travel may be required to attend business meetings training classes or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

Required Licenses or Certifications: Incumbents must have valid drivers license to operate a golf cart on property.

Knowledge Skills Abilities:

1. Demonstrated ability to read write and communicate effectively to prepare and explain data to team members.

2. Demonstrated proficiency in word processing spreadsheet property management (Yardi or One Site) and database management programs in order to complete required reports.

3. Demonstrated mathematical skills necessary to add subtract multiply and divide numbers decimals and fractions and calculate percentages in order to complete financial records budgets and other fiscal reporting information.

4. High School diploma GED or an employment history that demonstrates a customer service background sufficient to resolve customer complaints and issues and complete documents and reports.

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The hourly range for this position is $22.00 - $24.00.

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements prior experience current skills and geographical location.

• Corporate Positions:Inaddition to the base salary this role may be eligible to participateina quarterly or annual bonus program based onindividual and company performance.

• Onsite Property Positions:Inaddition to the base salary this role may be eligible to participatein weekly monthly and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical Dental Vision and Disability & Lifeinsurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.

• Generous Paid Time off. All new hires start with 15 days of vacation 4 personal days 10 sick days and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.

• For onsite team members onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.

• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).

• 401(k) with Company Match up to 6% of pay after 6 months of service.

• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10000 (includes adoption or surrogacy).

• Employee Assistance Program.

• Critical Illness Accident HospitalIndemnity PetInsurance and Legal Plans.

• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles compensation and benefits may vary from the listedinformation above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging and all communication will come from official Greystar email addresses (@). If you receive suspicious requests please report them immediately to

ANTICIPATED CLOSING DATE

This date may be subject to change due to evolving business needs.