Senior Cloud Support Engineer
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
About Netskope
Today theres more data and users outside the enterprise than inside causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed one that is built in the cloud and follows and protects data wherever it goes so we started Netskope to redefine Cloud Network and Data Security.
Since 2012 we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara St. Louis Bangalore London Paris Melbourne Taipei and Tokyo. Our core values are openness honesty and transparency and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships collaboration and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON) we strive to keep work fun supportive and interactive.Visit us atNetskope Careers. Please follow us on LinkedIn and Twitter@Netskope.
Senior Cloud Support Engineer
About the position:
Netskopes customers include some of the largest Fortune 500 companies that demand best in class customer support. You will be the primary point of contact for dealing with top-class IT administrators.
Responsibilities:
- Be the primary point of contact for all support and escalations tickets
- Native level Japanese speaker with business level English communication ability
- Be intuitive and inventive by providing solutions and workarounds for customers
- Work with Customers Sales Engineers Customer Success to report issues to the Engineering Team
- Regularly communicate status update to Customers
- Receive functional performance and security issues from Customers and promptly follow-up with Engineering and DevOPS
- Self-starter with ability to multi-task in a high-pressure fast-paced fast growth environment
- Write technical notes application notes case studies knowledge base entries and solutions for the Support Portal
- Follow published SLA for turning requests around in a timely manner
Requirements:
- 6 years of experience in supporting large enterprise customers
- Strong TCP/IP knowledge
- Excellent knowledge and prior experience supporting network security technologies such as: Proxies NG Firewalls SSL/IPSec VPNs SSO
- Familiarity with DLP and Encryption gateways.
- Demonstrable experience with systems installation configuration and administration of UNIX/Linux and Windows based systems (prior Active Directory/LDAP experience desirable)
- Expert in troubleshooting various scenarios and systems by using knowledge of common tools (tcpdump) and protocols (TCP/IP NTP DNS DHCP etc.).
- Familiarity with cloud apps and services
- Strong empathy for customers AND passion for revenue and growth
- Excellent communications and interpersonal skills required with a passion for the Cloud and related new technologies.
- Prior experience working with Zendesk or other support portal tools ideal.
- Must be able to obtain a security clearance
Education:
- Bachelors or Masters degree
GL-1
Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion race color sex marital or veteran statues age national origin ancestry physical or mental disability medical condition sexual orientation gender identity/expression genetic information pregnancy (including childbirth lactation and related medical conditions) or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.
Netskope respects your privacy and is committed to protecting the personal information you share with us please refer toNetskopes Privacy Policyfor more details.
The application window for this position is expected to close within 50 days. You may apply by filling out the below information or visiting ourNetskope Careers site.
Required Experience:
Senior IC
Key Skills
- Cluster
- B2C
- Cost Estimation
- External Audit
- Concrete Pump
About Company
Netskope, a global cybersecurity leader, is redefining cloud, data, and network security to help organizations apply zero trust principles to protect data.
