IT Business Analyst Aftersales System
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
About BYD
BYD is a high-tech company devoted to technological innovations for a better life. BYD is dedicated to providing zero-emission energy solutions.
As a leading battery-electric zero-emission vehicle (ZEV) manufacturer BYD has created a broad range of battery-electric hybrid-electric and internal combustion (IC) passenger vehicles. Developing electric vehicles that are intelligent and connected BYD is inaugurating a new age of automotive innovation featuring a sleek design and an innovative user experience.
About the role
Based in BYDs Melbourne office in Mulgrave and reporting to the IT Manager this role is responsible for capturing Aftersales business requirements to support the delivery of effective system solutions aligned with business needs.
The position plays a key role in system project delivery by identifying opportunities for business process improvement and translating these into clear actionable business requirements. A core responsibility of this role is to act as a strong liaison between BYD internal teams BYD dealers local system vendors and HQ system solution teams ensuring accurate requirement elicitation documentation and communication.
This role is offered as an IT Business Analyst Aftersales Systems with day-to-day responsibilities including but not limited to the following:
1. IT subject matter expert for Aftersales
Develop and maintain expert knowledge of Aftersales business processes and systems.
Document business processes system functions system integrations and data modelling for key systems (such as DMS) ensuring structure and support for operational excellence.
Lead and facilitate workshops with the business to understand key business strategies and processes during detailed business requirements capture.
Translates business needs into precise functional and nonfunctional requirements. Creates and maintains detailed business requirements specifications.
Ensure local security and privacy guidelines are followed and system risks are identified and mitigated.
2. Aftersales system support & maintenance
Providetechnicalsupporttointernalusersforsystem relatedissues andcreateoperationaldocumentstroubleshootingguidesandother materialstosupporteffectiveknowledgesharing.
Diagnoseandresolvesystemissuesbased on criticalityensuringbusinesscontinuity and participate in disasterrecoverydrills.
Supportconfigurationanddeploymentof key Aftersales systems including mobile applications.
Manage user access by assigning roles permissions and accounts based on business needs and security policies to ensure appropriate access and preventing data breaches.
Collect analyse and manage system logs (where applicable) to identify potential risks and abnormal behaviour ensuring the security and compliance.
Liaise regularly with all relevant project and business stakeholders.
3. Project andchange Implementation
Support rollout migration and upgrades of key Aftersales systems as well as system and technology integrations.
Facilitates workshops and walkthroughs for the projects ensuring all parties share a common understanding of scope and priorities.
Ensures requirements are unambiguous complete and testable.
Define acceptance criteria that QA can directly convert into test cases.
Prepares UAT scripts supports business users during UAT.
Helps triage UAT defects and determine business impact.
Implement required changes of HQ systems to align with local market regulatory requirements and other interfacing systems.
4. Cross-functional collaboration
Act as a bridge between the BYD business BYD dealers HQ system solution teams and local system vendors through accurate induction documentation and communication of business requirements.
Serve as the primary point of contact for the key Aftersales systems between business users and development teams.
5. Training
Define training audiences for dealers and internal BYD users (e.g. frontline staff managers administrators).
Determines training scope: what must be taught whats optional and whats out of scope.
Draft user guides quick reference materials and process maps.
Conduct the training sessions including stepbystep walkthroughs of system functions
Qualifications:
Bachelors degree in information systems Business Computer Science or a related discipline.
Equivalent professional experience in automotive retail or enterprise system environments may be considered.
Essential:
Demonstrated experience as a Business Analyst System Analyst or Application Specialist in a complex business environment.
Experience working with Aftersales systems DMS platforms or automotive retail systems (highly desirable).
Proven track record supporting system rollouts migrations upgrades and integrations.
Handson experience in requirements elicitation process mapping and documentation.
Exposure to change management supporting UA and training.
Experience collaborating with crossfunctional teams
Familiarity with data flows system logs and basic troubleshooting in enterprise systems.
Experience working within Agile Waterfall or hybrid delivery frameworks.
Bilingual in English & Mandarin strongly Desirable
HOW TO APPLY
If you believe you are a good fit for the role please dont hesitate to click on APPLY and submit your updated resume.
BYD Australia is under rapid expansion with plenty more opportunities to arise. If you are ready to make the most of everything youve learned so far be challenged work together with industry leaders and be a part of a supportive and vibrant team then BYD is ready for you.
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