Customer Service Executive

Insight Tours and Travels is a leading travels and tour company known for reliability innovation and exceptional customer experience dedicated to providing high quality customized travel experiences for individuals families corporate clients and groups. Our mission is to deliver memorable travel experiences through excellent customer service competitive pricing and carefully curated travel solutions.

Tasks

Providing introductory information such as a product manual explanation to prospective and new customers
Act as the first point of contact for client inquiries complaints and service requests.

• Assist with regulatory document filing
• Contribute to data collection entry and basic data analysis for reporting and service improvements.
• Handle the official phone line web chat and email communications providing appropriate and professional responses to both current and prospective clients ensuring they are satisfied with our product and services.
• Liaise with internal teams to monitor client work progress and provide regular reports to management.
• Maintain accurate records of client interactions service timelines and follow-ups
• Ensure all client correspondence reflects the brands professionalism and commitment to travel excellence.
• Letting customers know about additional products or services that might benefit them
• Negotiating and closing sales through calling
• Support for sales and marketing through telemarketing sales leads generation profiling visits when needed CRM update etc.
• Any other assigned task

Requirements

Degree in management Business Studies or related field with 2 - 3 years ofexperience in client service customer support or administrative roles preferably within travels and tours services.

• Basic knowledge of data analysis and data management tools (e.g. Excel Google Sheets or CRM systems).
• Proficiency in Microsoft Office Suite (Word Excel PowerPoint) and email tools.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a customer-first mindset.
• High attention to detail and can handle multiple tasks in a deadline-driven environment
• Professional demean our confidentiality and integrity in dealing with client matters
• Proximity to Ikeja is required.

Benefits

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Location: Ikeja Lagos Nigeria
Salary: 120 - 150k Net

Employment Type: Permanent

Education: Graduate

How to Apply

Interested candidates should send a message with their Name Location and why theyd be a good fit to or

Job Type: Full-time

Work Location: In person