Case Manager

Basic Function

The Case Manager provides essential case coordination administrative and student-facing support to the Accessibility Resource Center. This role serves as a primary point of contact for students faculty and campus partners; manages case workflows and documentation; supports accommodation processes; and ensures smooth daily operations of the ARC. The position requires strong organizational skills attention to detail discretion and a student-centered disability-affirming approach.

Due to its student-facing role this is an in-person position.

Duties and Responsibilities

Case Management & Student Support

• Serve as an initial point of contact for students seeking accessibility-related support; provide clear welcoming and trauma-informed communication.

• Manage student cases within the departments case management system (e.g. intake forms documentation tracking workflow status updates).

• Assist with scheduling student appointments follow-ups and referrals to campus partners.

• Support accommodation processes by preparing and sending faculty notification letters tracking implementation timelines and documenting approvals.

• Monitor case workflows to ensure timely responses follow-up actions and compliance with institutional procedures.

• Communicate with students regarding next steps deadlines and expectations while maintaining appropriate boundaries and confidentiality.

Administrative & Operational Support

• Provide administrative support to the Director and professional staff including calendar management meeting coordination and correspondence.

• Maintain accurate confidential records in accordance with FERPA ADA Section 504 and institutional policies.

• Prepare reports summaries and basic data tracking related to caseloads accommodations and office activity.

• Support the development distribution and maintenance of forms templates and office communications.

• Assist with onboarding and training of student workers if applicable.

Faculty & Campus Partner Communication

• Respond to routine faculty and staff inquiries regarding accommodations and processes referring complex issues to professional staff as appropriate.

• Support coordination with Housing Counseling Academic Advising Conduct and other campus partners.

• Help maintain clear consistent messaging and documentation to support institutional compliance and best practices.

Office & Program Support

• Support day-to-day office operations including front desk coverage email inbox monitoring and phone responses.

• Assist with event logistics training and outreach efforts (e.g. workshops orientations resource development).

• Contribute to continuous improvement of office systems workflows and student experience.

Work Environment & Expectations

• Primarily office-based with regular student interaction (in person email and virtual).

• May require occasional evening or event support.

• Adheres to confidentiality ethical standards and institutional policies at all times.

Minimum Qualifications

Required Qualifications

• Associates degree required; Bachelors degree preferred.

• 13 years of experience in administrative support case management student services or a related field.

• Strong organizational skills with the ability to manage multiple tasks deadlines and confidential information.

• Excellent written and verbal communication skills.

• Demonstrated ability to work with diverse populations and maintain a student-centered equity-minded approach.

• Proficiency with office technology and databases (e.g. case management systems Google Workspace Microsoft Office).

Knowledge Skills & Abilities

• Ability to exercise sound judgment discretion and professionalism in sensitive situations.

• Strong attention to detail and follow-through.

• Ability to communicate complex processes in clear supportive language.

• Capacity to work independently while also collaborating as part of a team.

• Commitment to accessibility inclusion and continuous learning.

• Commitment to confidentiality and student privacy

Preferred Qualifications

• Experience working in disability services higher education student affairs or a related support role.

• Familiarity with ADA Section 504 HIPPA FERPA and accessibility-related best practices.

• Experience with case management or conduct/student support software (e.g. Guardian or similar platforms).

• Experience supporting neurodivergent students or students with disabilities.

Physical Requirements

Communication
Ability to effectively exchange information and ideas with students colleagues and members of the public in a clear accurate and timely manner. Communication may occur through spoken written visual or technological means and must support interactions with individuals who have disabilities language differences or varied communication styles. The role requires conveying detailed or time-sensitive information and instructions in a way that ensures understanding.

Receiving Information
Ability to receive and interpret detailed information through spoken written visual or assistive communication methods.

Physical Tasks
Occasionally exerts up to 10 pounds of force and/or a negligible amount of force frequently or constantly to lift carry push pull or otherwise move objects including assisting with materials or equipment.

Technology Use
Ability to use a computer and related technology to communicate and perform job duties including email electronic systems and other digital platforms with or without reasonable accommodation.

Work Positioning
Involves sitting or standing for extended periods with periodic movement as needed to perform job responsibilities.

Mobility
Ability to travel between campus buildings as required for job duties with or without reasonable accommodation. Campus pathways include brick and uneven surfaces.

Environmental Conditions
May involve exposure to outdoor weather conditions (e.g. heat cold rain humidity or wind) when moving between buildings on campus.