Technology Support III, Payments Technology

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Corporate and Investment Banking (CIB) Technology Payments Technology team you will ensure the operational stability availability and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot maintain identify escalate and resolve production service interruptions for all internally and externally developed systems leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firms systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident problem and change management in support of full stack technology systems applications or infrastructure
• Maintain application security and compliance with company policies and regulatory requirements.
• Train end-users on application functionality and best practices as required.
• Collaborate with Clearing and stakeholders for Thailand RTP matters

Required qualifications capabilities and skills

• Bachelors degree in Computer Science or equivalent
• 3 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Strong analytical and troubleshooting skills
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Weekend support will be required for this role up to once a month

Preferred qualifications capabilities and skills

• Experience supporting payment applications.
• Basic scripting or programming knowledge (e.g. Python PowerShell).
• Understanding of networking concepts and cloud environments.