Chubb Life Chief Technology Officer

The Chief Technology Officer (CTO) of Chubb Life Thailand is a hands-on engineering and executive leadership position responsible for shaping and executing the technology vision for Chubb Life Thailand. You will lead and mentor high-performing engineering teams to design develop and deliver robust high-quality technology solutions that drive business growth and digital transformation. The CTO is expected to demonstrate deep expertise in software and systems architecture critical thinking and problem-solving while fostering a culture of innovation technical excellence and continuous learning.

The CTO also acts as the general manager of IT overseeing technology budgets regulatory compliance and information security. You will ensure technology strategy and operations are fully aligned with business objectives collaborating closely with stakeholders across a matrix organization. The CTO is accountable for driving measurable business outcomes managing risk and ensuring the effective and secure delivery of technology services.

Role & Responsibilities

Engineering Leadership

• Lead platform engineering and IT operations to design develop and operate high-quality scalable resilient solutions to drive business outcomes for Chubb Life TH.

• Define and evolve the technology vision target architecture and technical roadmaps for digital channels distribution customer servicing core systems and integration.

• Set and uphold a high talent bar for engineering including interviewing and qualification standards and effective onboarding for new team members.

• Lead and mentor worldclass software engineering teams set engineering practices including development and use of AI in the SDLC testing observability and CI/CD ensuring quality is built into the endtoend process.

• Provide hands-on technical leadership through design reviews architecture decisions and occasional deep dives into complex engineering challenges.

• Champion modern engineering practices (e.g. Agile DevOps automation) and a culture of experimentation innovation and continuous learning.

• Build coach and retain a high-performing engineering organization developing leaders in engineering QA product management and business analysis at all levels.

• Improve reliability performance incident response and operational efficiency across critical platforms with modern IT ops practices (e.g. DevOps SRE)

• Synthesize practical solutions in a mixed modern/legacy/regulated environment balancing speed and innovation with stability risk and compliance.

Platform and Business Stakeholder Management

• Own the end-to-end lifecycle of Thailand Lifes technology platforms. Meet the needs of customers agents and internal users through continuous improvement and high-quality intuitive user experiences.

• Partner with the COO and business leaders including Agency Partnerships Product Customer and other key business functions to align technology strategy roadmaps and delivery plans with business goals and regulatory constraints.

• Translate desired business outcomes into prioritized portfolios of initiatives balancing innovation risk reduction and operational excellence.

• Lead digital transformation and innovation initiatives that deliver measurable improvements in growth productivity and customer experience.

• Manage key technology vendors and partners ensuring performance against SLAs continuity of service and alignment with Chubbs strategic directions.

• Operate effectively within a matrix organization collaborating with the Group CTO CIO and regional technology teams to leverage global platforms standards and capabilities while meeting local needs.

• Communicate technology strategy progress risks and engineering trade-offs clearly to executive management and other stakeholders.

Governance Compliance and Security

• Ensure technology services comply with regulations audit requirements Chubb Group policies and industry standards taking full ownership of information security cybersecurity posture and data protection.

• Work within as well as constructively influence global technology governance processes (e.g. architecture review change management incidents procurement and vendor risk management) to create positive technology and business outcomes.

• Oversee IT budgets financial plans and investment business cases ensuring cost transparency and clear value realization from technology investments.

Ensure business continuity and disaster recovery capabilities for critical systems are in place and tested.

Qualifications

• 10 years experience in the engineering of platform solutions and managing related initiatives in complex multigeography/businessline environments.
• At least 5 years in senior technology leadership (e.g. Head of Engineering CTO CIO or equivalent) preferably with experience in a regulated industry.
• Strong technical foundation with recent handson software development (e.g. writing/reviewing code designing systems) and the ability to engage deeply with engineers on architecture and implementation decisions.
• Handson experience deploying and operating applications on cloud platforms (AWS Azure or GCP) including monitoring scaling and incident response.
• Practical experience with containerization and orchestration and strong familiarity with Linux server fundamentals (e.g. processes networking storage security).
• Proven experience across a wide range of technologies (operating systems programming languages cloud platforms databases integrations) and tooling including the use of AI in the software development lifecycle.
• Experience in Insurance or Financial Services is strongly preferred.
• Tertiary qualifications in Engineering Computer Science or Business/Finance; equivalent skills and experience will also be considered for strong candidates.
• Demonstrated intellectual curiosity and learning agility with a track record of quickly mastering new technologies and domains.
• Candidates will be asked to present a technical portfolio (e.g. architecture/design artefacts code samples contributions to products or platforms) and walk through systems design and tradeoff decisions as part of the selection process.

Role Competencies

• Technical Acumen: Deep technology foundation in modern software engineering and platforms. Able to positively guide technical discussions solution and architecture design and operations decisions. Can explain technical concepts in clear businessrelevant language to both engineers and executives and challenge proposals with credible handson insight.
• Strategic Focus: Brings a longterm perspective to shape technology strategy architecture and platform evolution to support current and future business models. Communicates this strategy clearly to senior leaders and teams.
• Business Acumen: Applies technical expertise and domain knowledge to real business problems balancing growth efficiency customer experience and risk. Understands how technology decisions affect P&L regulatory obligations and operations and can articulate these tradeoffs to business stakeholders.
• Ownership: Takes full accountability for technology outcomes including engineering quality platform reliability security posture delivery timelines and business impact.
• Influence: Operates effectively in a matrix organization with multiple reporting lines using data clear narratives and technical credibility to influence executives peers and teams. Builds coalitions across Group regional and local stakeholders to move complex initiatives forward without always relying on formal authority.
• Execution: Drives disciplined execution of complex crossfunctional technology programs from concept through deployment and operations. Uses clear goals measurable outcomes and regular communication of progress risks and tradeoffs to ensure commitments are delivered.
• Inclusive Team Leadership: Fosters high collaboration within the technology organization and across Chubb acting as One Chubb. Builds multidisciplinary teams and creates an environment where different perspectives are integrated.
• Leadership: Sets an ethical example and is as a role model for Chub values even under pressure and ambiguity. Communicates candidly/constructively makes difficult decisions visible and understandable to executives peers and teams.