Associate, Operations R
Share
Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Associate Operations
Primary Skills
- Collaboration - SharePoint VMWare Hybrid Cloud Linux O365 Administration Data Center Management Release Management MS Dynamics Life Cycle Services (LCS) CITRIX SCOM/SCCM Server Administration Asset Lifecycle Management Disaster Recovery Unix Jboss Service Desk
Specialization
- Systems Engineering: Engineer Systems & Storage
Job requirements
- Key Responsibilities: Manage customer orders through SAP and ensure accurate and timely processing. Handle customer queries and issues via email chat and ticketing toolsno voice support required. Monitor order status and proactively communicate updates to internal teams and customers. Coordinate with internal departments (Sales Logistics Finance etc.) to resolve order-related issues. Maintain accurate customer and order data in SAP and other systems. Investigate and resolve discrepancies in orders pricing and delivery schedules. Generate and analyze reports related to order fulfillment backlog and customer satisfaction. Document standard operating procedures (SOPs) and contribute to process improvements. Support internal audits and compliance requirements related to order management. Required Qualifications: Bachelors degree in Business Commerce Supply Chain or related field. 35 years (Sr. Associate) of experience in Order Management or Customer Service roles. Proficiency in SAP SD module and familiarity with order-to-cash processes. Strong written communication skills and attention to detail. Experience with ticketing systems (e.g. ServiceNow Zendesk) is a plus. Ability to multitask and prioritize in a fast-paced high-volume environment. Proficient in MS Office (Excel Outlook Word). Preferred Qualifications: SAP SD certification or relevant training. Experience in shared services or global business services (GBS) environments. Knowledge of EDI processes and customer self-service portals. Familiarity with Lean or Six Sigma methodologies.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
Key Skills
- Business
- Information Management
- Accounting
- Corporate Risk Management
- Faculty
- Jms
About Company
Brillio is a global leader in Enterprise Digital Transformation Solutions, providing strategic consulting services and solutions using emerging technologies.
