Assistant General Manager
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Job Location:
Naples, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We are looking for an experienced Assistant General Manager to assist the GM in directing daily business operations. The AGM should be experienced in supervisory role and be able to confidential deliver performance feedback set goals foster teamwork and clearly communicate business objectives. This is a dual property position.
The incumbent is required to have previous AGM experience in to be considered for this position.
Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401(k)
- Short Term Disability
- Free Associate Parking
- Free Meal for every shift worked
- 25% Discount on Resort Outlets
- Hotel Discounts with OPL
- Friends and Family Discount
Responsibilities
Assisting the Operational and Financial Management of the Property
- Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with our core values.
- Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
- Assist the GM in preparation of forecasts and reports and assist in the development implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
- Monitor guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
- The Assistant General Manager will also oversee smooth operations of Housekeeping Maintenance and Front Office Departments and interact directly with the head of departments if necessary
- Monitor and maintain the front office systems and equipment to ensure optimum performance.
- Serve on the hotels safety committee.
- Create specific measurable achievable realistic and timely action plans to remedy guest service deficiencies.
- Perform other duties as requested by management.
Managing the Guest Experience
- Extends professionalism and courtesy to guests at all times.
- Motivates and encourages staff to solve guest and employee related concerns.
- Provides excellent customer service by being readily available/approachable for all guests.
- Takes proactive approaches when dealing with guest concerns.
- Assists employees in understanding guests ever-changing needs and expectations and how to exceed them.
Qualifications:
- Associate or Bachelors degree preferred or
- 2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major; 2 years experience in the guest services front desk housekeeping or related professional area.
- Intermediate knowledge of overall hotel operations.
- Work schedule varies and may include working on holidays weekends nights and alternate shifts.
This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our companys mission.
The company also conducts post-offer employment verifications motor vehicle and criminal background checks.
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race sex age handicap religion national origin or any other basis prohibited by applicable law.
Required Experience:
Director
Key Skills
- Restaurant Experience
- Hospitality Experience
- Assistant Manager Experience
- Management Experience
- Accounting
- Conflict Management
- Computer Literacy
- Hotel Management
- Leadership Experience
- P&L Management
- Supervising Experience
- Restaurant Management
About Company
We are looking for an experienced Assistant General Manager to assist the GM in directing daily business operations. The AGM should be experienced in supervisor...
