HR Shared Services Manager, UKI & Netherlands

Sherwin-Williams is seeking an experienced and motivated HR Shared Services Manager to lead the delivery of highquality HR operational services across the UK & Ireland and the Netherlands. This is a fantastic opportunity to shape and elevate our HR service delivery model drive continuous improvement and lead a committed HRSS team during an exciting time of transformation.

• Lead and develop the HRSS team ensuring timely and accurate delivery of employee lifecycle processes HR system updates and data for payroll.
• Deliver highquality HR administrative services aligned with KPIs SLAs and customer service expectations.
• Guide employees and managers on HR policies and procedures; escalate complex queries as appropriate.
• Partner with HR stakeholders to drive adoption of a firstpointofcontact service model.
• Champion HRSS participation in business projects across the UKI & Netherlands supporting scope expansion and service migration activities.
• Oversee the management administration and implementation of Company pension and benefit schemes in partnership with the Global Benefits CoE and external vendors.
• Ensure compliance with employment law data protection regulations and internal controls.
• Lead regular HR system audits data cleansing and improvements to maintain high data integrity.
• Drive continuous improvement digitalisation and process optimisation using LEAN methodologies.
• Manage HRSS SOPs process documentation and user guidance to ensure consistency and clarity.
• Build strong relationships with HR Directors Country HR teams and business leaders through regular service reviews and ongoing collaboration.
• Support employee engagement and wellbeing initiatives across the region.

Education & Experience

• Bachelors degree or equivalent experience (HR Payroll or Businessrelated field preferred).
• 3 years experience in HR Shared Services or a similar operational HR environment.
• Experience managing pension & benefit scheme administration.
• People leadership experience with ability to coach support and develop a team.
• Strong understanding of employment legislation affecting HR operations.
• Proven ability to handle confidential information and maintain high ethical standards.
• Experience working with KPIs SLAs and performance metrics.
• Ability to work in a fastpaced constantly evolving environment.

Skills & Technical Requirements

• Proficiency in Microsoft Office (Excel Word PowerPoint Project).
• Experience working with HR systems (e.g. Oracle ServiceNow OnBase HR Cloud).
• Strong organisational planning and analytical skills.
• Ability to build strong relationships and influence stakeholders.
• Full professional proficiency in English; Dutch language skills are an advantage.
• Knowledge of continuous improvement methodologies (e.g. LEAN) is a plus.
• Willingness to travel to sites across the UKI and NL as required.