Production Support Analyst
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Toronto ON
Want to work at a multinational investment bank
Join mthree as a Production Support Analyst and fast-track your career by working with one of our leading global banking clients in Toronto. Youll support critical Capital Markets trading systems in a fast-paced commodities and futures environment working closely with front office users to ensure stability performance and continuous improvement of production platforms.
What youll do:
This role focuses on supporting large-scale production systems within Capital Markets ensuring end-to-end stability of trading applications while driving operational excellence.
Provide specialized application support for Capital Markets trading platforms (approx. 60%)
Perform end-of-day monitoring incident management root cause analysis and problem resolution
Support commodities and futures trading activities including trade flow/STP P&L valuation and breaks
Work directly with Front Office business users in a high-pressure trading environment
Monitor and support market data feeds and core trading applications
Analyze existing systems and liaise with Business and Development teams to drive system improvements
Manage user access and entitlements (approx. 20%)
Coordinate with internal teams and external vendors (approx. 20%)
Participate in weekend work as required for projects releases and disaster recovery testing
Provide 24x7 on-call support based on assigned shift for end-of-day monitoring
Deliver to tight timelines in a fast-paced trading environment
What were looking for: (must have)
Experience working in the financial services industry ideally within Capital Markets / Futures
Strong knowledge of Commodities and Futures products
Proven experience supporting large-scale production systems
Hands-on experience with end-of-day processing monitoring incident management and root cause analysis
Understanding of trade lifecycle concepts (trade flow/STP P&L valuation breaks)
Experience with tools such as ITRS Geneos CTRL-M and Windows environments
Working knowledge of Python scripting
Experience supporting MQ SOLACE Oracle and Microsoft SQL Server
Strong communication skills and ability to work closely with Front Office users
Nice to have:
Experience with trading platforms such as Openlink or XTP systems
Understanding of ITIL processes
Exposure to DevOps and Cloud technologies
Prior experience coordinating or leading global support teams (onshore/offshore)
Familiarity with Business Intelligence and reporting tools (e.g. Tableau)
About mthree
mthree is the award-winning talent and training partner for leading organizations worldwide. As technology continues to evolve we ensure that professionals like you have the skills and opportunities to succeed in todays rapidly changing world.
By joining mthree youll gain:
Access to top roles with prestigious global clients including tier-one investment banks.
The chance to work on impactful projects with a global leader in the finance industry.
A full suite of benefits training and support to help you thrive in your role.
Opportunities to transition into permanent roles with our clients and build a long-term career.
Whether youre starting your journey or looking for your next big opportunity mthree connects you to roles where you can make a difference.
Why join us
At mthree we believe in empowering individuals to build impactful careers. When you join us youre not just starting a new job; youre joining a global community of professionals working at the cutting edge of technology.
At mthree our values support courageous teammates needle movers and learning champions all while striving to support the health and well-being of all employees. We take great pride in celebrating the diversity of each individual who contributes to making mthree the company it is today and will be in the future. We value diversity both within mthree and with our partner companies and were proud to provide an environment where all our colleagues can flourish. That means promoting a strong culture of equality but most importantly inclusion.
Required Experience:
IC
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
About Company
Are you a graduate unsure how to start your career? An experienced professional looking for a new role? Or a business wanting to upskill? Discover mthree.
