College Services Advisor

College Services Advisor

Reference Number: JR252532

Location: Liverpool

Working Pattern: Full Time 37.5 hours per week

Contract Type: Fixed Term Contract Until end of July 2026

Number of roles: 1

Salary: 25000 per annum pro rata

We are looking for a College Services Advisor to join our team.

As a College Services Advisor you will be responsible for supporting the day-to-day functions of the team to ensure the effective and efficient administration of all processes and procedures.

This role will initially focus on student progression support.

As a College Services Advisor you will:

• Work closely with our partner university and University Placement Service to offer advice and guidance to students regarding their progression to university.

• Support students in relation to wellbeing and safeguarding.

• Provide excellent customer service in a student facing environment.

• Deal with student enquiries by providing a flexible personalised and inclusive approach.

• Maintain accurate information on the student management system.

• Support pre-arrival arrivals registration and welcome events.

• Assist in the maintenance and development of student-facing content.

• Support the development and delivery of extra-curricular activities.

• Provide administrative support across the whole student life cycle.

• Assist compliance with regulatory frameworks.

• Have a flexible approach to work for example some out of hours work may be required during busy periods.

• Work with the College team to continuously improve the student experience.

• Any other duties as required by the College Management Team.

A detailed job description can be viewed here. If the link does not work for you please copy and paste the following URL into your web browser: youll bring to the role

• Ability to deliver excellent customer service skills.

• Good verbal and written communication skills.

• Strong interest in working in education and in particular international students.

• Confident with IT in particular Microsoft Excel.

• Excellent organisational skills and the ability to manage time effectively.

• Willingness to work flexibly.

• Experience of working as part of a team to achieve goals.

• Attention to detail.

• Ability to take initiative.

• A strong commitment to Equality Diversity and Inclusion.

  
  

What we do

Kaplan International Pathwaysa division of Kaplan Inc. offers international students a wide range of flexible study options - from University preparation programmes in the UK Australia USA and Japan through to full degree programmes in Singapore Hong Kong and Australia. Through our academic partnerships with leading universities our expertise in student recruitment our exceptional teaching and a real focus on customer service and pastoral care each year we are proud to welcome thousands of students from more than 100 countries through the doors of our colleges.

In the UK we operate 9 campus-based colleges in partnership with Bournemouth University University of Glasgow University of Liverpool Nottingham Trent University University of Nottingham University of Brighton University of Essex University of York and University of West of England Bristol and an off-campus college in London offering pathways to 7 leading well-ranked UK universities.

What we offer

As well as a competitive salary hybrid/home working where possible and paths for career progression we offer a comprehensive benefits package that includes:

• 28 days annual leave*

• Big discounts on Kaplan courses for you and your family

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity Adoption Shared Parental and Paternity/Partner pay which is well above statutory levels

• Medicash Health Cash Plan

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

How to apply

Please apply with CV and cover letter no later than 11pm on 8th February 2026. Note we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Please note that applications from those not shortlisted in the last round of recruitment will not be reconsidered at this time.

Additional Application Information

Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

This role involves working with learners who are under 18 years old and are exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background-checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including childrens barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young addition to the DBS check for roles that include teaching or coaching a Prohibition from Teaching Check will be completed through the Teaching Regulation Agency. Please be aware that it is an offense to apply for this role if you are barred from engaging in regulated activity relevant to children.

Application Support

If you require support completing your application or wish to talk to someone about the role before applying please email the Recruitment Team .

Disability Confident Scheme and Reasonable Adjustments

At Kaplan International Pathways were dedicated to fostering a diverse equitable and inclusive global workforce. As equal opportunity employers we ensure fair treatment for all employees safeguarding them from discrimination based on protected characteristics as defined in the Equality Act 2010 and beyond.

We actively welcome individuals from varied backgrounds to apply for roles within our organisation appreciating the distinct viewpoints and contributions they offer. We especially encourage applications from underrepresented groups including diverse racial and ethnic backgrounds LGBTQ individuals women people with visible and hidden disabilities and individuals of any age or family status.

Following the submission of an application applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.

Employee Resource Group

Furthermore we proudly endorse and providea platform for our Employee Resource Groups such asKaplan Pride Higher Ground Race Ethnicity and Cultural Heritage Group and Parents and Carers. These groups serve as vital forums for support connection and advocacy within our company.

Following the submission of an application applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.