Manager, End User Support
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Job Location:
Malvern, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Responsibilities:
- Empowering Advisor-Facing Teams: By maintaining reliable technology and resolving complex technical issues this role directly supports the productivity of teams serving financial advisors and their clients.
- Driving Operational Excellence: Oversees technical troubleshooting system configurations and security compliance to ensure uninterrupted service delivery across FAS operations.
- Strategic Leadership: Sets vision and goals for end-user support aligning technology capabilities with FASs mission to deliver exceptional service and investment success for advisors.
- Collaboration with Stakeholders: Partners with business leaders and IT teams to anticipate needs implement solutions and enhance infrastructure efficiency.
- Continuous Improvement: Leads initiatives to optimize support processes maintain knowledge resources and implement innovative solutions that improve end-user experience.
- By ensuring technology stability and responsiveness this role enables FAS to uphold Vanguards core purpose: to take a stand for all investors treat them fairly and give them the best chance for investment success.
Qualifications and Skills
Minimum of 810 years of IT support experience including at least 5 years in technical support; prior supervisory experience preferred.
Bachelors degree or equivalent combination of education and experience; masters degree preferred.
Strong understanding of end-user systems software applications and hardware troubleshooting.
Proven expertise in issue resolution IT operations and knowledge base management.
Exceptional interpersonal and communication skills for effective collaboration with stakeholders and team members.
Demonstrated ability to lead and mentor technical staff driving continuous improvement and service excellence.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard we dont just have a missionwere on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members designed to capture the benefits of enhanced flexibility while enabling in-person learning collaboration and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Required Experience:
Manager
Key Skills
- Computer Hardware
- Inventory Control
- Developmental Disabilities Experience
- Management Experience
- Mobile Devices
- Remote Access Software
- Team Management
- Operating Systems
- Supervising Experience
- Technical Support
- Phone Etiquette
- Application Support
About Company
Search the latest roles and opportunities at Vanguard. Apply today to join our industry-leading crew.
