Senior Product Marketing Manager Voice & Digital Engagement

We are looking for a Senior Product Marketing Managerfor voice and digital channel engagement withdeep domainexpertisein contact center technologies (CCaaSPlatform channels routing UI reporting WEM) omnichannel strategy data analysis and strong go-to-market (GTM) execution willserve as the external voice of the product translating technical features into compelling customer willcraft compelling narratives that highlight differentiation and work closely with product marketing and sales teams to bring our innovations to life.

Key Responsibilities:

• Positioning and Messaging: Craft strategic messaging that differentiates us from competitors and targets contact center leaders driving sales throughout the funnel for both prospects and customers.
• Product Launches: Define and manage go-to-market strategy for our products including messaging positioning launch planning use cases customer stories sales enablement and customer adoption.
• Enablement:Youllpartner with customer-facing teams to create impactful narratives content collateral and training to drive acquisition conversion and expansion fueling growth at all stages.
• Competitive Intelligence: As Five9s competitive landscape expert conduct research to understand rivals strengths weaknesses and opportunities.
• Sales Collateral: You willbe responsible fordeveloping sales and customer-facing content including videos webinars and product assets that effectively convey core messages.
• Marketing Campaigns: You will work collaboratively with the marketing teams toassistin developing a campaign demand generation website content and other marketing activities.
• Cross-functional champion: Collaborate with product management to understand our product vision and upcoming features using yourexpertiseon the market and customers to effectively communicate externally and shape our products future.
• RepresentFive9 atevents webinars and other customer-facing activities.

Requirements:

• 5 years of Product marketing (or equivalent) experience;demonstratedsuccess in marketing CXCCaaS or AI technology solutions.
• Bachelors degree in Business or Marketing Management MBA preferred.
• Strong communicationskills including excellent verbal written and presentation skills.
• Adept at working cross-functionally.
• Fastlearner detail-oriented and must enjoy fast-paced work environments.

Work Location: This role is fully remote for candidates whoresideoutside the50 mileradius of our San Ramon candidates whoresidewithin 50 miles of our San Ramon location this role is Hybrid and would require 3 days a week (M W TH) in our San Ramon office.