Head of ISOC

Lead Protect and Shape the Future of Our Tech as Head of ISOC!

Intercity is looking for a Head of ISOC a strategic peoplefocused leader who can guide our NOC & SOC teams to deliver exceptional service rocksolid reliability and worldclass security.

If youre passionate about developing teams improving performance and making a real impact across the business this is a brilliant opportunity to lead two missioncritical functions in a supportive ambitious environment.

Youll oversee the daytoday operations of our Network Operations Centre and Security Operations Centre ensuring our infrastructure is stable secure and always ahead of emerging threats. This is your chance to shape strategy drive innovation and empower talented people to be their best.This position is available to anyone able to commute to our Bolton office.

Key Responsibilities as a Head of ISOC:

Lead support and grow our NOC & SOC teams

• Recruit develop and mentor high-performing analysts engineers and leaders.
• Foster continuous learning through coaching and structured training.
• Inspire your teams communicate clearly and bring people together around shared goals.
• Stay calm and confident in high-pressure or crisis scenarios.

Drive operational excellence

• Oversee 24/7 monitoring to ensure strong network performance and quick issue resolution.
• Lead security detection escalation and response processes to keep threats at bay.

Own incident and crisis management

• Build and refine SOC incident response playbooks.
• Lead high-impact escalations with clarity and confidence.

Shape the future of our NOC & SOC

• Set goals and align operational strategy with wider business priorities.
• Manage team resources budgets and vendor relationships.
• Identify opportunities to streamline processes and drive efficiency through automation.

Keep us compliant and accountable

• Ensure all operations follow regulatory and internal compliance standards.
• Produce clear meaningful performance metrics (uptime SLAs MTTD/MTTR) for senior leadership.

Champion the tools that make us better

• Oversee the use and optimisation of SIEM IDS/IPS EDR and monitoring technologies.
• Continuously improve workflows so the team can respond faster and smarter.

What Were Looking For:

Your background & qualifications

• Degree in Computer Science Cybersecurity IT or similar.
• Certifications such as CISSP CISM CCNP (highly advantageous).

Your experience

• 810 years in network and security operations.
• At least 5 years in a leadership or management role.
• Proven experience leading both NOC and SOC teams.
• Strong technical knowledge in networking: routing switching firewalls VPNs load balancers cloud networks.
• Deep understanding of SOC tools and processes (SIEM EDR IDS/IPS).

Your skills & strengths

• Strategic thinker who aligns technical delivery with business goals.
• Metrics-driven always looking at KPIs to understand performance and improve services.
• Passionate about building efficient workflows and driving automation.
• Strong grasp of compliance and industry best practice.

What We Offer:

• 33 days holiday (inclusive of bank holidays) with entitlement increasing by one day for each full calendar year employed up to a maximum of five days.
• Annual pay reviews.
• Holiday buy scheme.
• All-company bonus scheme.
• Death in service cover.
• Employee assistance programme.
• Company pension.
• Active social calendar.
• A strong focus on developing our people.

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