Director of Participant Strategy & Engagement

Job Title: Director of Participant Strategy & Engagement

Location: London Bridge (4 days on-site)

Term: Permanent Full-time

Salary: Competitive Benefits (Private Medical Private Dental Pension 25 days Annual leave plus bank holidays & Many more)

Richmond Pharmacology is a leading Contract Research Organisation (CRO) specialising in early-phase clinical trials for pharmaceutical and biotechnology sponsors. With a commitment to excellence and innovation we strive to advance medical research and contribute to the development of life-changing therapies.

The Role:

The Director of Participant Strategy & Engagement is accountable for strategic andoperational leadership oftheparticipantlifecycle across clinical studies ensuring Richmond meets its contractual recruitment targets within budget and timelines.

The Director of Participant Strategy & Engagement ensures the integration and alignment of departments across the participant engagement lifecycle from strategy identification attraction engagement enrolment and retention to deliver high-quality patient-centric care and maintain Richmonds position as a leading global recruiting site for clinical trials. The job fosters collaboration between teams drives continuous improvement and ensures compliance with regulatory standards and best practices.

Main duties and responsibilities

GeneralLeadership:

• Set strategic direction fortheidentification attractionengagement enrolment and retention of participantsacrossallstudiesandleadtheexecution of the strategy.

• Accountable for the efficient and profitable operation of the departments under their accountability.

• Accountable for the systems and processes underpinning the recruitment of participants includingaproject to replacethecurrentrecruitment platform.

Team Leadership:

• Leadandmentora multidisciplinaryteam fostering a collaborative and productive work environment.

• Create aproactiveculture where all individuals are accountable and address issues early.

• Set andmonitorindividual andteam performance goals.

• Develop and align plans with organisational goals and study pipelines includingconnectingthe processes systems accountability and MI.

• Lead cross-functional meetings and manageresources includingbudgets.

Operational Oversight:

• Accountable for the entire participant engagement and recruitment budget ensuring contracts are appropriately quoted to sponsors and delivered within the budget including ensuring changes in contractual scope.

• Monitorand reportperformance metrics(KPIs)and implementadjustments early if projectionsdemonstratetargets will not be met ensuring contractual targets are met or exceeded.

• Build and analyse the participant flow of each clinical trial illustratingthe progress of participants through each stage of the trial from recruitment to data eachcohort of each trialstatethelosses and exclusions after randomisation together with reasons(CONSORT criteria).

• Proactively analyse reasons for screening failures to improve engagement and recruitment efforts.

• Ensure teams understand protocols and regulations.

• Lead training and quality improvement initiatives ensuring individuals are skilled and processesareoperatingoptimally.

• Oversee participant databases and feedback systems.

• Be accountable forparticipant complaints and escalations.

Stakeholder Management

• Bethemostsenior contact for internal and external stakeholders.

• Build partnerships with organisations that can support our purpose such astheNIHR Healthcare Central London (HCL).

• Engage with Key Opinion Leaders to build the companys reputation and enlist support for our clinical trials.

• Enhance the companys and departments reputation.

Quality

• Ensure a culture of quality within theorganisation supported by Continuous Process Improvement by leading and overseeing waste elimination process simplificationstandardisationfor consistency and automation where possible.

• Develop andmaintainprocess maps for the accountable departments.

• Lead and implement at least two significant quality improvement projects per year.

• Proactivelymonitorindustry regulations and trends and competitors to continuously learn and improve operational delivery.

• Oversee FocusGroups and feedback processes.

• Support the preparationconductand follow-upfor audits and inspections.

• Ensure CRM and other digital tools within the areas of accountabilitycomplywith GDPR and PECR requirements.

Qualifications and Experience:

• BSc or above in Life Sciences ora related subjector relevant experience in a similar role.
• Strong understanding of regulatory requirements in clinical research.

• Knowledge ofpopulation sciences healthcare or the NHS.
  
• Strong leadership and strategic planning including successfully coaching and mentoringmulti-disciplinedteams.
• Extensiveand recentclinical researchexperienceinclinical trialrecruitment.

• Experience in recruiting from NHS sites.
  
• Experienced in managing budgets.

Application:

If you are interested in the role please register your details including a copy of your CV. Please note while we try to respond to every candidate the high volume of applications anticipated may make this impossible and we ask for your patience and understanding.

Required Experience:

Director