Online Help Desk Agent
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Job Location:
Raleigh, WV - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Pacific Working Capital is looking for an Online Help Desk Agent to join our team. This full-time remote position provides an excellent opportunity for individuals looking to start their career in the financial services industry.
As an Online Help Desk Agent you will play a crucial role in assisting our clients with their inquiries and ensuring they receive top-notch support. Your contributions will directly impact customer satisfaction and help maintain our reputation for excellent service in the financial sector. We are committed to fostering a supportive environment where you can grow your skills and advance your career.
We offer a competitive salary which will be discussed during the interview process. Join us at Pacific Working Capital and be part of a dynamic team that values innovation and customer success.
Responsibilities
- Provide exceptional customer service via online chat email and phone
- Assist clients with account inquiries transactions and troubleshooting
- Document customer interactions and feedback accurately
- Collaborate with team members to resolve complex issues
- Maintain up-to-date knowledge of company products and services
- Identify opportunities for process improvement and efficiency
- Adhere to company policies and regulatory requirements
- Participate in training and development programs to enhance skills
Requirements
- High school diploma or equivalent; relevant certifications are a plus
- Strong communication skills both written and verbal
- Basic knowledge of financial services and customer support principles
- Proficiency in using computers and various software applications
- Ability to work independently and in a team-oriented environment
- Strong problem-solving skills and attention to detail
- Customer-focused mindset with a positive attitude
- Willingness to learn and adapt to new challenges
Company Industry
IT Services and IT Consulting
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
