Quality Checker

London - UK

Daily Salary: £ 300 - 300

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

Role: Quality Checker (Pensions & Investments)

Day Rate: 300 inside IR35

Start Date: March 2026

Location: Remote

IT Equipment Provided

Role Overview

We are currently looking for Quality Checkers to work as part of a high performing team helping a major financial service provider deliver a past business review project focused on investment product sales. You will be working in a results-orientated environment where your core responsibility will be to complete quality checks on investment file reviews to ensure accurate and high-quality decision making.

Key Responsibilities

Conduct quality checks on suitability assessments across a range of different product types (including ISA OEICs Investment Bonds Structured Products and Pensions)

Conduct quality checks on customer contact (including telephone calls) performed to gather additional information required to reach a decision

Conduct quality checks on redress calculations

Conduct quality checks on outbound letters

Provide detailed feedback including clear instructions for remedial action (where appropriate)

Provide support to operations in customer facing environment

Conduct Process Confirmations (Buddying in/Observing Team)

Supplementary Responsibilities

Learn and understand the process in depth

Provide support to the wider team and working with the team leaders and senior operations manager to drive a consistent level of quality across all files

Collate thematic findings to continually improve quality by suggesting where there are gaps in knowledge and where additional training may be appropriate

Where applicable attend client facing meetings and discuss technical aspects of the reviews (on a case-by-case basis) e.g. Case Clinic

Experience and Skills:

Essential

RQF Level 4 in a suitable qualification e.g. CII Advanced Diploma in Financial Planning (or equivalent)

6 months QC experience within a similar role

Strong customer focus and experience working in a customer-facing environment.

Ability to demonstrate decision making using a holistic approach

Excellent attention to detail and accuracy

Excellent communication and presentation skills

This is a remote position.Role: Quality Checker (Pensions & Investments) Day Rate: 300 inside IR35 Start Date: March 2026 Location: Remote IT Equipment Provided Role Overview We are currently looking for Quality Checkers to work as part of a high performing team helping a major...