XD Strategy Specialist

You are as unique as your background experience and point of view. Here youll be encouraged empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals families and communities around the world.

Job Description:

** This is a contract opportunity for the duration of 8 months **

Reporting to the Manager Global Experience Design (XD) Strategy the XD Strategy Specialist will work with teams globally (US Asia and Canada) to support activities related to the adoption and growth of user experience (UX) testing and measurement practices.

They will also support with general assessments of XD maturation across the organization to inform how we continue to develop the overall XD practice.

The specialist role aids Sun Lifes regional XD teams to implement and standardize user testing measurement and reporting processes through hands-on coaching and guidance.

The successful candidate will rely on their strong understanding of XD to provide clear guidance on appropriate UX testing measurement and reporting practices that suit each regions unique needs and resources. Occasionally the role may provide direct testing and measurement assistance to teams. The role sits within the global / corporate XD group in a team that works to advance XD maturity at Sun Life through XD strategy design literacy DesignOps and design coaching. We share the goal of creating and advocating for data-driven consistent approaches to XD at Sun Life and work to connect XD practices across the organization. Close collaborators include regional XD and business leaders and practitioners.

What will you do

• You draw on your experience and expertise with testing / measuring analysis and reporting on qualitative and quantitative UX customer experience and / or XD metrics to confidently provide guidance on adopting industry-standard methods

• You think critically and strategically to not only identify challenges but also to collaboratively develop action-focused solutions

• You communicate complex ideas with ease and have a proven ability to adapt your methods of collaboration to suit the unique needs knowledge and strengths of your partners

• You can successfully manage communicate progress and deliver on multiple projects in a high-paced and evolving environment

• You are up to date on current digital UX related standards and trends

• Consult with regional XD practitioners to coach and assist in the adoption implementation and advancement of user testing and XD measurement practices and support their integration into project workflows

• Support the ongoing collection analysis and reporting of user experience metrics from Sun Lifes regional XD practices

• Leverage existing templates and guides and / or co-develop new assets as needed to support XD practitioners with XD testing measurement and outcome reporting

• Build and maintain key relationships with stakeholders in US Asia and Canada to collaborate on measurement practice development and metric collection

• Stay updated with other Global XD activities to identify opportunities for mutual development and regional support

• Support ongoing XD practice assessments including analyzing quantitative and qualitative data to generate clear and insightful reports and supporting the development of strategic planning to advance regional XD practice maturity

• Provide ad-hoc support of new or ongoing Global XD Strategy team initiatives where appropriate. Examples include thought leadership community building events digital resource development and program development

• Stay updated on industry trends digital technology and advancements to ensure Sun Life provides best-in-class services for our customers

What will you need to succeed

• Minimum of 3 years of experience in XD research or strategy UX research and design quantitative psychology fields behavioural economics or similar

• Degree or comparable training in a related field

• Experience with user testing survey and analysis tools like UserTesting Qualtrics Medallia Adobe Analytics or similar (strongly preferred). Experience with Tableau or similar an asset.

• Experience partnering with diverse clients and departments within a team environment. Agency / consulting experience an asset

• Experience / comfort working within a large organization and with globally diverse teams

• Experience ranging across multiple digital channels (web mobile social) an asset

Whats in it for you

• The opportunity to move along a variety of career paths with amazing networking potential

• Flexible Benefits from the day you join to meet the needs of you and your family

• Were committed to creating an inclusive and respectful environment. Our goal is to make sure all ouremployees have the chance to live up to their full potential

• Were honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work Canada

• We are thrilled to be recognized by Excellence Canada with their top-level certification the Canada Order of Excellence for Mental Health at Work for prioritizing employee well-being fostering a positive work culture and achieving excellence in mental health

*LI-MS

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other addition to Base Pay eligible Sun Life employees participate in various incentive plans payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing screening interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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