RQ10762 Systems AdministratorOperations Support Specialist Intermediate

Toronto - Canada

Monthly Salary: Not Disclosed

Experience Required: 7-10years

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Description:

Provide ongoing support for critical business and operational activities for the Immunization and Infectious Disease Management Solution to meet the diverse data and business needs of public health professionals across the province
Perform Tier 1 business help desk and service support
Log calls received via e-mail or phone into an automated incident management system and provide resolution in a timely and efficient manner
Escalate to the next tier of support for complex issues or problems
Administer SharePoint Jira and Confluence for the branch and provide metrics as needed.
Track reported problem issue or system failure using the automated incident management system and provide report daily
Prepare process and technical documentation for the products to be used by PHUs and other Vaccine Management Solution users
Run routine reports in production and non-production environments either directly and/or through other partners
Create ad-hoc reports as needed and deliver the same to management
Co-ordinate communication collection and storage of active reports for analysis.

Requirements

Experience and Skill Set Requirements:

Must Haves:

Ability to lead multi-stream programs with several concurrent workstreams (rationalization external delivery opportunities).
Knowledge of application rationalization methodologies (e.g. TIME model: Tolerate Invest Migrate Eliminate; Retain/Retire/Re-platform/Reimagine).
Experience developing roadmaps aligned to enterprise architecture and target state definitions.
Demonstrated ability to engage and coordinate across diverse stakeholder groups including senior executives technical leads program owners and partner agencies.
Experience creating value frameworks or benefit models linked to rationalization outcomes (e.g. cost reduction technical debt reduction consolidation benefits risk reduction)

Skill Set Requirements:

Public Sector Experience:

Experience working with municipal provincial or federal government particularly in complex multi-organization environments.
Familiarity with health system operations privacy/security requirements (e.g. PHIPA) and program delivery mandates.
Experience delivering projects requiring cross-organization collaboration particularly where multiple ministries or broader public sector entities are involved.

Program Management Experience:

Ability to lead multi-stream programs with several concurrent workstreams (rationalization external delivery opportunities).
Proven experience in developing and managing milestone-based implementation plans including timelines resource estimates risk registers and performance indicators.
Experience delivering large-scale transformation initiatives modernization programs or portfolio optimization.
Proficiency with risk management change control reporting and executive communications.
Experience working with senior leadership and preparing briefing materials for ADMs/CAOs/executives.

Stakeholder & Total Experience:

Demonstrated ability to engage and coordinate across diverse stakeholder groups including senior executives technical leads program owners and partner agencies.
Experience facilitating cross-organizational decision-making where mandates capabilities and priorities differ.
Strong track record managing complex stakeholder environments including conflict resolution and alignment-building.
Proven ability to translate technical analysis into business decisions that resonate with non-technical executives.
Excellent communication and interpersonal skills.

IT Strategy & Rationalization:

Experience conducting application portfolio reviews including assessments of business value functional fit cost risk and technical condition.
Knowledge of application rationalization methodologies (e.g. TIME model: Tolerate Invest Migrate Eliminate; Retain/Retire/Re-platform/Reimagine).
Experience developing roadmaps aligned to enterprise architecture and target state definitions.
Ability to assess and articulate opportunities for modernization consolidation integration or outsourcing/external delivery.
Experience creating value frameworks or benefit models linked to rationalization outcomes (e.g. cost reduction technical debt reduction consolidation benefits risk reduction).
Experience delivering enterprise-wide technology assessments or system modernization strategies.

Business Analysis & Transformation:

Ability to analyze application functionality supporting processes risks and business drivers.
Experience developing business cases options analyses benefits cases or value assessments.
Familiarity with business capability mapping process mapping and functional assessments.
Ability to translate analysis into actionable recommendations and implementation steps.

Required Skills:

Experience and Skill Set Requirements: Must Haves: Ability to lead multi-stream programs with several concurrent workstreams (rationalization external delivery opportunities). Knowledge of application rationalization methodologies (e.g. TIME model: Tolerate Invest Migrate Eliminate; Retain/Retire/Re-platform/Reimagine). Experience developing roadmaps aligned to enterprise architecture and target state definitions. Demonstrated ability to engage and coordinate across diverse stakeholder groups including senior executives technical leads program owners and partner agencies. Experience creating value frameworks or benefit models linked to rationalization outcomes (e.g. cost reduction technical debt reduction consolidation benefits risk reduction) Skill Set Requirements: Public Sector Experience: Experience working with municipal provincial or federal government particularly in complex multi-organization environments. Familiarity with health system operations privacy/security requirements (e.g. PHIPA) and program delivery mandates. Experience delivering projects requiring cross-organization collaboration particularly where multiple ministries or broader public sector entities are involved. Program Management Experience: Ability to lead multi-stream programs with several concurrent workstreams (rationalization external delivery opportunities). Proven experience in developing and managing milestone-based implementation plans including timelines resource estimates risk registers and performance indicators. Experience delivering large-scale transformation initiatives modernization programs or portfolio optimization. Proficiency with risk management change control reporting and executive communications. Experience working with senior leadership and preparing briefing materials for ADMs/CAOs/executives. Stakeholder & Total Experience: Demonstrated ability to engage and coordinate across diverse stakeholder groups including senior executives technical leads program owners and partner agencies. Experience facilitating cross-organizational decision-making where mandates capabilities and priorities differ. Strong track record managing complex stakeholder environments including conflict resolution and alignment-building. Proven ability to translate technical analysis into business decisions that resonate with non-technical executives. Excellent communication and interpersonal skills. IT Strategy & Rationalization: Experience conducting application portfolio reviews including assessments of business value functional fit cost risk and technical condition. Knowledge of application rationalization methodologies (e.g. TIME model: Tolerate Invest Migrate Eliminate; Retain/Retire/Re-platform/Reimagine). Experience developing roadmaps aligned to enterprise architecture and target state definitions. Ability to assess and articulate opportunities for modernization consolidation integration or outsourcing/external delivery. Experience creating value frameworks or benefit models linked to rationalization outcomes (e.g. cost reduction technical debt reduction consolidation benefits risk reduction). Experience delivering enterprise-wide technology assessments or system modernization strategies. Business Analysis & Transformation: Ability to analyze application functionality supporting processes risks and business drivers. Experience developing business cases options analyses benefits cases or value assessments. Familiarity with business capability mapping process mapping and functional assessments. Ability to translate analysis into actionable recommendations and implementation steps.

Description:Provide ongoing support for critical business and operational activities for the Immunization and Infectious Disease Management Solution to meet the diverse data and business needs of public health professionals across the provincePerform Tier 1 business help desk and service supportLog ...