ServiceNow Business Systems Analyst

Toronto - Canada

Monthly Salary: CAD 10 - 10

Experience Required: 5years

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Role Description ServiceNow Business System Analyst (SNOW BSA)

ServiceNow Business System Analyst to enhance or establish a professional network with managers and senior managers Business Users regionally & globally

Coordinate communication between various departments to ensure awareness and approval for releases enhancement defects and any other changes that impact in ServiceNow

Expertise working in ServiceNow integrations like eBonding Autocut etc.; experience with APIs and data mapping rules

Ensure it remains consistent with the ITSM strategy SDLC process and ensure coordination with all other IT processes

Assist and manage communications with the team (Offshore and Onsite) as well as stakeholders and business and IT management

Assist with implementing and facilitating change management within assigned projects

Define IT Services and develop processes to manage protect and measure the ServiceNow service

Unit testing business solutions based on business requirements

Involve Subject Matter Expert (SME) guidance of ServiceNow to technical process and business groups

Participate in technical workshops with clients multiple cross vendors stakeholders to finalize design solutions

Support the release manager for execution of the master implementation plan per standard implementation methodologies

Provide cost-effective and timely on-boarding for clients users to ITSM systems

Plan and design effective end-to-end service management solutions that drive business value across complex and heterogeneous environments

Provide input on processes procedures or new approaches

Work across various developers to ensure the best solution is implemented and timely implementation is achieved

Work across various testers to ensure all test cases are covered and quality delivery is achieved

Assist with process definition and documentation

Role and Responsibilities BSA

Confer with clients users to identify analyze and document requirements

Analyze information business systems to identify OFI

Create stories and write detailed acceptance criteria

Create data mapping documents for integrations and perform status reporting

Provide advice on information systems strategy policy management security and service delivery

Conduct business and technical studies to design develop integrate and implement information systems business solutions

Perform unit testing and drive UAT

Mandatory Must-Have Skills and Experience

Good knowledge in ServiceNow & CMDB Discovery

Good communication and writing skills

Well-versed with documentation (MS Office Suite)

Well-versed with Agile methodology

ITSM

Required Skills:

Experience (Years): 8-10

Role Description ServiceNow Business System Analyst (SNOW BSA) ServiceNow Business System Analyst to enhance or establish a professional network with managers and senior managers Business Users regionally & globally Coordinate communication between various departments to ensure awareness and app...