ServiceNow ITOM Architect

Calgary - Canada

Monthly Salary: Not Disclosed

Experience Required: 5years

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Role: ServiceNow ITOM Architect

Experience Range: 8 - 10 years

THE ROLE

The ServiceNow ITOM Architect is recognized for their ability to design robust and scalable solutions and to ensure the health and governance of the CMDB in complex environments. You will play a strategic role in defining ITOM architecture overseeing deployments and optimizing the integrity of configuration data within the ServiceNow ecosystem.

RESPONSIBILITIES

ITOM Architecture Design: Develop technical and functional architectures around ITOM modules (CMDB Discovery Service Mapping Event Management Cloud Management) ensuring data quality completeness and reliability.
CMDB Health: Define and implement governance strategies quality controls and monitoring mechanisms to maintain a healthy up-to-date CMDB aligned with business needs.
Implementation Oversight: Supervise ITOM deployments ensuring configuration data consistency and effective use within ITSM and ITOM processes.
Integration & Interoperability: Design robust integrations between ServiceNow and third-party systems ensuring data synchronization and reliability.
Documentation & Knowledge Sharing: Produce clear reusable architectural deliverables (data models flow diagrams governance guides).
Technology Watch: Stay up to date with ServiceNow platform developments and propose continuous improvements particularly around CMDB and ITOM modules.

REQUIREMENTS

Minimum 8years of experience with ServiceNow including at least 3 years specifically with ITOM modules.
Proven experience managing CMDB health and producing architectural deliverables.
Proficiency in JavaScript HTML CSS and ServiceNow development tools.
Strong understanding of ITIL concepts especially configuration management.
Expertise in CMDB Discovery Service Mapping Event Management and Cloud Management modules.
Ability to diagnose and resolve data quality issues in the CMDB.
Excellent analytical communication and documentation skills.
Ability to work in project mode in agile or hybrid environments.
CSA Certified System Administrator (ServiceNow).
CIS-ITOM Certified Implementation Specialist IT Operations Management.

Other

Additional certifications in: Discovery Service Mapping Event Management Cloud Management.

Required Skills:

Experience (Years): 4-6 Essential Skills: Work with project teams throughout the organization to design implement and manage CDN infrastructure using Akamai to ensure high availability performance and scalability for customer facing applications and business processes. Handle multiple priorities and assignments with excellence and precision. Be a part of a 24/7/365 organization (some after hours support is expected as part of normal on-call rotation). Directly support line of business development teams provide guidance to them on implementation and changes for customer facing applications Develop and maintain security protocols and measures to protect CDN infrastructure from cyber threats. Monitor and analyze network performance identifying and resolving issues to optimize content delivery of critical applications. Collaborate with cross-functional teams to integrate Akamai CDN solutions with existing systems and applications. Collaborate with information security teams to implement DDoS protection strategies and other security measures in the CDN. Provide technical support and guidance to clients and internal teams regarding CDN and security best practices. Work closely with vendor and professional service teams on delivery related activities and strategy. Qualifications: Bachelors degree in Computer Science Information Technology or a related field. OR similar work experience. Strong understanding of network protocols (HTTP/HTTPS DNS TCP/IP). Proven experience as a CDN Engineer or similar role with a strong focus on -depth knowledge of Content Delivery Network technologies including caching load balancing and content optimization. Excellent problem-solving skills and attention to detail. Strong communication and teamwork abilities. Experience supporting 24/7/365 customer facing applications at enterprise scale. Awareness and experience with cybersecurity tools and practices such as firewalls intrusion detection/prevention systems and encryption. Proficiency in scripting and automation (e.g. Python Bash) a plus. Relevant certifications (e.g. CISSP CEH) are a plus but not required.

Role: ServiceNow ITOM ArchitectExperience Range: 8 - 10 yearsTHE ROLEThe ServiceNow ITOM Architect is recognized for their ability to design robust and scalable solutions and to ensure the health and governance of the CMDB in complex environments. You will play a strategic role in defining ITOM arch...

Role: ServiceNow ITOM Architect

Experience Range: 8 - 10 years

THE ROLE

RESPONSIBILITIES

ITOM Architecture Design: Develop technical and functional architectures around ITOM modules (CMDB Discovery Service Mapping Event Management Cloud Management) ensuring data quality completeness and reliability.
CMDB Health: Define and implement governance strategies quality controls and monitoring mechanisms to maintain a healthy up-to-date CMDB aligned with business needs.
Implementation Oversight: Supervise ITOM deployments ensuring configuration data consistency and effective use within ITSM and ITOM processes.
Integration & Interoperability: Design robust integrations between ServiceNow and third-party systems ensuring data synchronization and reliability.
Documentation & Knowledge Sharing: Produce clear reusable architectural deliverables (data models flow diagrams governance guides).
Technology Watch: Stay up to date with ServiceNow platform developments and propose continuous improvements particularly around CMDB and ITOM modules.

REQUIREMENTS

Minimum 8years of experience with ServiceNow including at least 3 years specifically with ITOM modules.
Proven experience managing CMDB health and producing architectural deliverables.
Proficiency in JavaScript HTML CSS and ServiceNow development tools.
Strong understanding of ITIL concepts especially configuration management.
Expertise in CMDB Discovery Service Mapping Event Management and Cloud Management modules.
Ability to diagnose and resolve data quality issues in the CMDB.
Excellent analytical communication and documentation skills.
Ability to work in project mode in agile or hybrid environments.
CSA Certified System Administrator (ServiceNow).
CIS-ITOM Certified Implementation Specialist IT Operations Management.