Admissions Coordinator
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Job Location:
Denver, CO - USA
Monthly Salary:
USD 64000 - 75000
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Role Summary
The Admissions Coordinator performs standardized administrative and operational support duties for the admissions function at Peaks Recovery Centers (PRC). This role serves as the primary intake and routing point for inbound admissions calls and supports Admissions Specialists by collecting required information entering data into designated systems and communicating predefined information regarding programs processes and next steps. The role follows established procedures scripts and workflows and does not exercise independent authority over admissions decisions.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Answer inbound admissions calls and conduct preliminary intake using established questions and criteria
Screen callers to determine preliminary qualification and route calls according to defined admissions protocols
Provide callers with standardized information regarding PRC programs availability and admissions process
Identify callers who do not meet admission criteria and provide appropriate referrals using approved resources
Accurately document caller information and admissions activity in CRM systems including lead conversion assignment or closure with documented rationale
Enter required demographic contact and intake information into CRM and related systems prior to admission including phone number address date of birth level of care sought emergency contact and other required data fields
Maintain communication logs and ensure timely and accurate transmission of information to Admissions Specialists
Complete scheduled calls forms and callbacks as assigned
Assist with insurance information intake and Verification of Benefits (VOB) processing according to established procedures
Utilize call tracking systems accurately and in compliance with reporting requirements
Provide administrative support to Admissions Specialists including data entry document processing and internal communications via chat and email
When assigned to weekend coverage prepare and communicate VOB orders based on urgency and established timelines
Complete assigned weekend follow-ups and administrative tasks including creating and assigning tasks within designated systems
Document admissions handoffs and communicate continuation details to clients families and internal team members using approved systems
Maintain working knowledge of admissions policies procedures and program descriptions
Attend required admissions team meetings and meetings with the Admissions Director
Complete all required documentation accurately and within required timeframes
Maintain confidentiality of client information in compliance with applicable laws and PRC policies
Comply with all applicable federal state and local regulations PRC policies and ethical guidelines
Complete required training competency assessments and policy acknowledgments
Perform additional administrative duties as assigned
Competencies
Administrative accuracy and attention to detail
Clear verbal and written communication
Ability to follow established procedures and workflows
Time management and task prioritization
Professional customer service skills
Basic computer proficiency and data entry accuracy
Ability to work collaboratively within a team-based environment
Adaptability within structured processes
Supervisory Responsibility
This position has no supervisory responsibility.
Work Environment
This position operates primarily in an administrative office environment and routinely uses standard office equipment including computers phones and electronic record systems. The role involves extended periods of computer and phone use. Noise level is typically quiet to moderate.
Physical Demands
While performing the duties of this position the employee is regularly required to sit talk hear and use hands to operate computers and phones. The employee may occasionally be required to stand or move within the workspace. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position Type / Expected Hours of Work
This is a Full time position. Standard hours of work are: Monday- Friday 8am - 4 PM MST.
Travel
Requirements
Required Education and Experience
High School Diploma or equivalent preferred
Preferred Education & Experience
Certified Addiction Specialist (CAS) license preferred but not required
Peer Recovery Coach Certification may be accepted in lieu of licensure
Work Authorization / Security Clearance
Required Skills:
Required Education and Experience High School Diploma or equivalent preferred Preferred Education & Experience Certified Addiction Specialist (CAS) license preferred but not required Peer Recovery Coach Certification may be accepted in lieu of licensure Work Authorization / Security Clearance Employee must be authorized to work in the United States.
Company Industry
IT Services and IT Consulting
Key Skills
- Culinary Experience
- Sales Experience
- Time Management
- Marketing
- Public Relations
- Customer Service
- Computer Skills
- Microsoft Outlook
- Basecamp
- Salesforce
- Inside Sales
- Recruiting
