Roadside Assistance Agent In Office
Share
Job Location:
Phoenix, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Location:
2727 N Central Ave Phoenix Arizona 85004 United States of AmericaDo you enjoy helping people and providing solutions in real-time If so consider a position as a Roadside Assistance Team Member.This position is an in-person/in-office role which requires working at U-Hauls Midtown Campus corporate office at 2727 N. Central Ave Phoenix AZ.
Roadside Assistance Team membersassistcustomers who need help and certainty when their move does not go as planned. Team members will handle incoming customer calls as well asinitiatingoutbound calls to customers roadsideassistanceservice providers and other personnel who will provide the support andexpertiseneeded to get our customer back to their move.
Ourcustomerssafety is our number one priority and as a team member you will be expected to follow established methods and procedures. You will be expected to handle all files with calm urgencyprofessionalismand care while meeting all quality-related metrics and goals.
This job might be for you if:
- You are a dependable team player with a positive attitude
- You obtain the aptitude to work in a critical thinking atmosphere
- You enjoy a self-paced educational work environment
- You enjoy speaking with and helping people
- You are empathetic and solution oriented
- You are comfortable with eLearning and remote leadership management
- You are comfortable navigating multiple computer programs at one time
Minimum Qualifications:
- Ability to express sympathyempathyand compassion
- Critical thinker and ability to adapt
- Intermediate keyboarding and computer skills
- Active and Attentive listener
- Ability to type while talking (40 WPM or higher is a plus)
- Ability to formulate sentences through written text
- Ability to navigate and use multiple computer programs at once
- Excellent verbal communication and listening skills
- Clear speaking voice
- General knowledge of U.S. and Canada geography
- General knowledge of how to map a location using various programs or applications
- Willingness to incorporate feedback to constantly improve performance
- Possess can-do-confidence
Perksofjoining the U-Haul Team!
Compensation:
U-Haul offers Roadside Assistance Agents an hourly basepayof $17.00. Your base pay will increase as you learn andacquireadditionaljob duties and merit increases are given periodically based on performance.Note: Hourly base wage may be higher depending on state or local minimum wagelaws).
At U-Haul our Part Time Team Members enjoy benefits to support their physical financial and emotional wellness. Additionally our career path planning and continued educationassistsemployees with their professionalgoals.
Scheduling Requirements:
- Roadside Assistance is open 24/7/365 toassistcustomers
- The total number of hours scheduled each week will be based on business needs
- Must be available for a set schedule which may include both weekend days Saturday and Sunday for 8 hours both days
- Shifts fall between 10:00 AM and 6:00 PM Arizona time
- Working holidays are required in order to provide support for our customers year-round.You may be scheduled to meet the Team and business needs.
A note about how we schedule:Preferencesto work that aligns with the business need may increase the opportunity to bescheduledmore hours.We pride ourselves on being flexible with schedules especially for students and teachers. However ifpreferencestowork do not align with the needs of thebusinessthe result may belesshours scheduled.
Education and Development (Training) Explained:
- Self-motivated education at our very own U-Haul University.
- Self-motivated supplementary eLearning.
- Assistcustomers within the first week of employment.
- Customer interactions with instructors support duringinitialeducation.
- Skillset-driven continued education coordinated by your manager.
- Fast-pacedhands oninstruction with a set schedule.
- Learn and begin performing some of your job duties withcustomersthe first day.
Technical Requirements:
A wiredUSB headsetisfor this position.
Physical Demands:
The work involves light physical exertion including sitting forlong periods focusing on a computer screen and taking phone calls using a wired headset.
U-Haul Holding Company and its family of companies including U-Haul International Inc. (U-Haul) continually strives to create a culture of health and wellness. Consistent with applicable state law U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Pennsylvania Texas Utah Vermont Virginia and Washington. U-Haul has observed this hiring practice since February 1 2020 as part of our commitment to a healthy work environment for our team.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race color religion sex national origin physical or mental disability veteran status or any other basis protected by applicable federal provincial state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Required Experience:
Unclear Seniority
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
About Company
Looking for trucks, trailers, storage, U-Box® containers or moving supplies? With over 20,000 locations, U-Haul is your one-stop shop for your DIY needs.
