Bank Collection Agent

Location: San Antonio TX - onsite

Duration: 6 months

15- 20/hr

Collection Specialist

Bank Collection calling (inbound & outbound) experience - Proven ability to analyze situations identify root causes of delinquency and develop effective collection strategies

2 years of experience in a customer-facing role requiring strong communication problem-solving and multitasking skills. Experience in collections customer service sales account management education or counseling is highly valued.

Demonstrated ability to effectively communicate complex information clearly and concisely both verbally and in writing particularly in sensitive or challenging situations.

Proficiency in using computer applications within a Windows-based environment; ability to quickly learn and adapt to new software and systems relevant to collections activities.

High school diploma or GED.

Communication Mastery: Ability to articulate complex information clearly and empathetically even in difficult conversations.

Problem-Solving Prowess: Proven ability to analyze situations identify root causes of delinquency and develop effective collection strategies.

Critical Thinking Acumen: Capacity to evaluate information objectively make sound judgments under pressure and ensure compliance with regulations.

Multitasking Expertise: Ability to manage multiple priorities and responsibilities efficiently in a fast-paced collections environment.

Adaptability & a Growth Mindset

Negotiation Skills

Empathy and Resilience

Information Technology Aptitude

Demonstrated ability to comprehend knowledge of Collections Regulations

Role Descriptions: Engage with members through 100 phone-based interactions to understand their financial circumstances related to delinquent accounts providing customized solutions and education to improve their overall financial well-being and resolve outstanding strong analytical and problem-solving skills to quickly assess the reasons behind account delinquencies and develop effective strategies for resolution including exploring payment options and financial assistance exceptional communication and negotiation skills to establish mutually agreeable payment arrangements adhering to established guidelines and regulatory requirements for collections critical thinking to navigate complex and potentially sensitive situations identify potential risks and ensure compliance with all applicable local state and national laws and regulations governing collections meticulous records of all member interactions collection attempts and outcomes in the designated database ensuring accurate and up-to-date information for compliance and audit manage multiple tasks and prioritize responsibilities in a dynamic Windows-based environment while adhering to collection-related performance both inbound and outbound phone calls across all USAA product lines leveraging automated and manual outbound dialing systems to collect payments and arrange payment plans while consistently meeting performance standards specific to the collections necessary account verification and maintenance tasks with precision and attention to detail ensuring accurate records for collections activities Essential Skills: Primary SkillBank Collection calling (inbound outbound) experience - Proven ability to analyze situations identify root causes of delinquency and develop effective collection strategiesSecondary SkillCommunication Mastery Ability to articulate complex information clearly and empathetically even in difficult -Solving Prowess Proven ability to analyze situations identify root causes of delinquency and develop effective collection Thinking Acumen Capacity to evaluate information objectively make sound judgments under pressure and ensure compliance with Expertise Ability to manage multiple priorities and responsibilities efficiently in a fast-paced collections a Growth MindsetNegotiation SkillsEmpathy and ResilienceInformation Technology AptitudeDemonstrated ability to comprehend knowledge of Collections Regulations Desirable Skills:

Keyword:

Skills: Business AnalysisBusiness Process Excellence Experience Required:

Thanks

Jay