Sr. Business Manager, Amazon Devices Reverse Logistics

Amazon Device Ops & Supply Chain Business is seeking a Sr. Reverse Logistics Business Manager who will be the strategic relationship owner for the Amazon Devices Reverse Logistics Services suppliers that provide screening and repair test engineering design and development and planning and procurement services in the Amazon Devices Reverse Logistics space.

Key job responsibilities
In this capacity the Services Business Manager will:

- Lead the sourcing and selection of one or more Reverse Logistics suppliers in alignment with the overarching Reverse Logistics strategy and within the Return Services structure. Ensure a competitive sourcing environment leading to continuous improvement in Engineering Services Operations Planning Procurement Quality Business Management Contract management and adherence delivery cost and social responsibility.

- Actively engage the Reverse Logistics Operations Engineering Materials and Planning organizations with the Reverse Logistics suppliers on one or more services or product lines to achieve the strategic objectives.

- Lead the global and regional strategy for Reverse Logistics and strategic business reviews with Reverse Logistics suppliers.

This requires that the Sr. RL Business manager be both an advocate for the supplier within Lab126 and be their harshest critic to ensure the best possible performance. Upon success the RL Business Manager will instill a forward-thinking collaborative and mutually-beneficial long-term vested relationship with a holistic point of view not just a product or single supplier perspective a business owner. These high profile responsibilities require significant breadth and business acumen as the responsibilities are very diverse and impactful:

- Technical - Solid understanding of the third party supplier outsourcing strategy landscape and capabilities manufacturing models and consumer electronics product lifecycles. Drive supplier relationships to ensure services are integrated in a way that supports our brand.

- Negotiation Skills Able to support Reverse Logistics strategy contract pricing terms and conditions with internal business teams. Exercise good judgement in knowing when and how best to address issues or drive change.

- Financial Responsible for managing the strategic business relationship including understanding contracts pricing terms and conditions and claims.

- Relationship Builder Must have the ability to engage influence and arbitrate both the supplier and the Lab126 stakeholder organizations at the operational and Sr. Executive levels. The circumstances can be challenging with limited time. Must build strong business cases and have a strong executive presence.

- Must be able to travel globally up to 30% per year

About the team
The Amazon Devices Reverse Logistics team spans the globe from China UK EU and the US (Kentucky New Jersey Virginia Sunnyvale and Seattle). The team leadership is composed of long term Amazonians with deep knowledge and experience in the consumer electronics returns space and a passion for Amazons peculiar ways.


- Bachelors degree in Supply Chain Business Engineering or a related field
- 8 years of work in business procurement organizations of a consumer market segment company experience
- Experience in global supply chain management managing cross-functional teams in a fast-paced consumer electronics product company
- Experience creating an innovative global supply strategy for the organization resulting in a tangible benefit to the business
- Experience leading and defining requirements and driving these across diverse organizations

- Masters degree in Business Administration Finance Economics Computer Science or a related field
- Experience in negotiations with global suppliers with a proven track record in cost reduction
- Experience in procurement practices working with engineering supply chain and Tier 1 OEM partners
- Experience working in business procurement organizations of a consumer market segment company

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA Sunnyvale - 162700.00 - 220200.00 USD annually