Fixed Ops Service Manager
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Job Location:
Mobile, AL - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Overview
Ross Downing Chrysler Dodge Jeep Ram of Mobile is seeking a proven Service Manager and leader to oversee and grow a high-performing service department. This role is responsible for driving profitability operational efficiency and customer retention through strong leadership process execution and team development.
If you thrive in leading people setting clear goals and running a structured results-driven department within a growing automotive group we want to talk to you.
Essential Duties & Responsibilities
Set forecast and achieve departmental goals and objectives
Recruit train motivate coach and evaluate all service department staff
Prepare and manage monthly and annual operating budgets
Monitor department performance using reports KPIs tracking systems and customer surveys
Ensure compliance with manufacturer warranty and policy procedures
Lead weekly service department meetings
Monitor technician productivity and payroll reporting
Maintain high-quality repairs while minimizing comebacks through quality control checks
Stay current on new equipment and tools and recommend purchases as needed
Serve as the primary liaison between the dealership and factory representatives
Manage labor pricing guides and maintenance menus
Address customer concerns promptly and professionally in alignment with dealership guidelines
Maintain a safe organized and professional work environment
Stay current with technology and software required for modern dealership operations
Systems & Tools Experience
Microsoft Office (Teams Outlook Excel)
X-Time / Dealer FX
Dealertrack
Qualifications
Proven track record of success in an automotive service leadership role
Strong leadership and team development skills
Excellent customer service and CSI performance
Outstanding verbal and written communication skills
Ability to perform in a structured process-driven environment
Strong organizational and problem-solving abilities
Valid drivers license required
Benefits
Health Dental and Vision Insurance
Life Insurance
Paid Time Off
Employee discounts
Professional development and training opportunities
Note: Waiting periods may apply.
Equal Opportunity Employer
Ross Downing Chrysler Dodge Jeep Ram of Mobile is an equal opportunity employer and does not discriminate or tolerate harassment based on race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
Position Overview Ross Downing Chrysler Dodge Jeep Ram of Mobile is seeking a dependable and customer-focused individual to join our Service Department as...
