Quality & Benchmarking Manager, NASC RME
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Job Location:
Cleburne, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Amazon is seeking a dynamic organized and self-directed Quality & Benchmarking Manager to develop refine and scale data-driven training curriculum and mechanisms across Reliability & Maintenance Engineering (RME). This role will focus on improving maintenance execution reducing mean repair times and elevating technician capability through standardized training benchmarking and data-driven quality programs.
The Quality & Benchmarking Manager will lead the development of RME quality standards and training mechanisms that enable site leaders to prioritize work based on asset risk improve reliability year over year and raise the bar on maintenance procedure documentation across Amazons operations network. This role partners closely with the RME Director Regional Management Team Reliability Engineers and site teams and operates as an in-person position traveling up to 70% of the time.
Key job responsibilities
Develop and implement RME training mechanisms and curriculum that reduce failures improve equipment reliability and close technician skill gaps.
Partner with field teams to design tools processes automation and training content supporting new audit and training mechanisms.
Define and standardize RME maintenance procedure quality expectations including procedure structure level of detail timing and execution standards.
Perform regular field maintenance audits and evaluate execution against standard work and training expectations across Amazon and third-party maintenance providers.
Develop and recommend strategic maintenance quality objectives in collaboration with internal teams and third-party service providers.
Define and enforce company-wide standards for scoping designing and launching new quality and training initiatives.
Design and implement scalable quality and training program management methodologies that improve effectiveness accelerate deployment and maximize constrained resources.
Benchmark internal and external RME performance to identify best-in-class capabilities and translate findings into training improvements.
Influence cross-functional roadmaps align stakeholders on priorities and deliver quality and training programs successfully at scale.
Contribute as a senior quality leader defining auditing and continuously improving the quality of RME maintenance procedures and execution.
Help define the 35 year RME Quality and Training vision including long-term roadmaps and scalable innovative programs.
Raise the bar for maintenance procedure quality through structured training audits and continuous improvement mechanisms.
- Bachelors degree in Electrical or Mechanical Engineering Engineering Technology Reliability Engineering or 2 years of Amazon RME (BB/3P) Full Time Exempt experience
- Experience and strong technical background in relevant fields of automated or non-automated material handling equipment
- Work flexible schedule including weekends nights and holidays
- 5 years of technical training development
- Masters degree in engineering mechanical operations supply chain business administration or equivalent STEM field
- Certifications in CPTM CRMP PMP or Lean Six Sigma (Green Belt or Higher)
- 5 years of hands-on maintenance experience in industrial or commercial settings
- Demonstrated experience using operational and reliability data (e.g. MTTR MTBF defect rates audit findings) to design validate and continuously improve technical training materials.
- Experience reviewing developing and standardizing industrial or technical training curricula for maintenance reliability or engineering teams.
- Proven ability to translate equipment failure modes audit results and benchmarking insights into targeted training interventions.
- Background in maintenance quality audits procedure validation and training effectiveness assessments across multiple sites or regions.
- Strong analytical skills with the ability to synthesize complex data into actionable training and quality mechanisms.
- Familiarity with industrial automation material handling systems or large-scale facilities maintenance environments.
- Knowledge of relevant safety regulations and compliance requirements
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The Quality & Benchmarking Manager will lead the development of RME quality standards and training mechanisms that enable site leaders to prioritize work based on asset risk improve reliability year over year and raise the bar on maintenance procedure documentation across Amazons operations network. This role partners closely with the RME Director Regional Management Team Reliability Engineers and site teams and operates as an in-person position traveling up to 70% of the time.
Key job responsibilities
Develop and implement RME training mechanisms and curriculum that reduce failures improve equipment reliability and close technician skill gaps.
Partner with field teams to design tools processes automation and training content supporting new audit and training mechanisms.
Define and standardize RME maintenance procedure quality expectations including procedure structure level of detail timing and execution standards.
Perform regular field maintenance audits and evaluate execution against standard work and training expectations across Amazon and third-party maintenance providers.
Develop and recommend strategic maintenance quality objectives in collaboration with internal teams and third-party service providers.
Define and enforce company-wide standards for scoping designing and launching new quality and training initiatives.
Design and implement scalable quality and training program management methodologies that improve effectiveness accelerate deployment and maximize constrained resources.
Benchmark internal and external RME performance to identify best-in-class capabilities and translate findings into training improvements.
Influence cross-functional roadmaps align stakeholders on priorities and deliver quality and training programs successfully at scale.
Contribute as a senior quality leader defining auditing and continuously improving the quality of RME maintenance procedures and execution.
Help define the 35 year RME Quality and Training vision including long-term roadmaps and scalable innovative programs.
Raise the bar for maintenance procedure quality through structured training audits and continuous improvement mechanisms.
- Bachelors degree in Electrical or Mechanical Engineering Engineering Technology Reliability Engineering or 2 years of Amazon RME (BB/3P) Full Time Exempt experience
- Experience and strong technical background in relevant fields of automated or non-automated material handling equipment
- Work flexible schedule including weekends nights and holidays
- 5 years of technical training development
- Masters degree in engineering mechanical operations supply chain business administration or equivalent STEM field
- Certifications in CPTM CRMP PMP or Lean Six Sigma (Green Belt or Higher)
- 5 years of hands-on maintenance experience in industrial or commercial settings
- Demonstrated experience using operational and reliability data (e.g. MTTR MTBF defect rates audit findings) to design validate and continuously improve technical training materials.
- Experience reviewing developing and standardizing industrial or technical training curricula for maintenance reliability or engineering teams.
- Proven ability to translate equipment failure modes audit results and benchmarking insights into targeted training interventions.
- Background in maintenance quality audits procedure validation and training effectiveness assessments across multiple sites or regions.
- Strong analytical skills with the ability to synthesize complex data into actionable training and quality mechanisms.
- Familiarity with industrial automation material handling systems or large-scale facilities maintenance environments.
- Knowledge of relevant safety regulations and compliance requirements
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA Hesperia - 119600.00 - 161700.00 USD annually
USA FL San Antonio - 119600.00 - 161700.00 USD annually
USA IN Franklin - 119600.00 - 161700.00 USD annually
USA TN Mt. Juliet - 107600.00 - 145600.00 USD annually
USA TX CLEBURNE - 119600.00 - 161700.00 USD annually
USA VA Suffolk - 119600.00 - 161700.00 USD annually
Required Experience:
Manager
Key Skills
- APQP
- Quality Assurance
- ISO 9001
- Lean Six Sigma
- PPAP
- Root cause Analysis
- ISO 13485
- Quality Systems
- Quality Control
- Quality Management
- As9100
- Manufacturing
About Company
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