Manager, Commercial Excellence & Digital Enablement
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Job Summary
Innovation starts from the heart.
Edwards Lifesciences is the global leader in structural heart innovation dedicated to improving and extending the lives of patients around the world.
Milan Italy
Hybrid
The Role
We are looking for a commercially minded and digitally fluent Manager Commercial Excellence to lead and evolve the Business Units Sales Effectiveness CRM governance Sales Incentive Plan and AI enablement roadmap.
This is a managerial individual contributor role with end-to-end accountability for improving sales productivity incentive effectiveness process efficiency and decision quality through structured process design analytics automation and AI-driven solutions.
The role does not include direct reports but requires strong cross-functional leadership and ownership across Commercial Marketing Medical Affairs Public Affairs Finance HR and IT.
How Youll Make an Impact
Act as business owner of our CRM (Salesforce) Modelling tool (Anaplan) and commercial systems translating business needs into structured enhancements that improve data quality integration and usability.
Own and optimize the Sales Incentive Plan including modeling simulation validation and governance to ensure accuracy transparency and financial sustainability.
Apply structured process mapping and continuous improvement methodologies to simplify workflows and increase commercial efficiency
Enhance and evolve digital tools (SFDC Anaplan Power BI Tableau) working with complex datasets from multiple sources.
Identify and implement AI and automation solutions to strengthen forecasting insights and operational performance
Identify potential digital solutions and oversee vendor governance third-party intake and due diligence processes coordinating with Legal Data Privacy IT and Procurement to ensure compliant onboarding of digital solutions.
Deliver recurring leadership presentations and conduct advanced ad-hoc analyses to support strategic decision-making.
What Youll Need
58 years of experience in Sales Operations Commercial Excellence Digital Transformation or similar roles in a corporate environment
Strong experience with CRM and modelling systems (SFDC Anaplan)
Experience with automation tools (e.g. Power Automate)
Experience with advanced analytical tools (Qlik Power BI Tableau) and advanced Excel
Knowledge of AI applications in commercial processes
AI enthusiast and/or tech savvy
Strong stakeholder management and executive communication skills experience in cross-functional collaboration in a fast-paced international environment
Strong presentation skills for effective data storytelling and advanced PowerPoint
Lean Six Sigma Green Belt or strong process improvement mindset (Preferred)
Fluent English
What is it like to work at Edwards Lifesciences in Italy
As a global leader in patient-focused medical innovations we offer rewarding opportunities and exciting challenges in a truly international dynamic and friendly work environment.
We are committed to fostering a diverse and inclusive work environment where all employees can grow personally and professionally. (Certified for ISO30415 D&I)
To achieve this we offer on-the-job development training opportunities and the support and guidance provided by dedicated employee groups (the Edwards Network of Women Edwards Foundation charity team sustainability activities and others).
Edwards Lifesciences in Italy also offers the following benefits:
Competitive compensation and benefits package
Flexible working hours remote working
Life Insurance
Accidental Death & Disability Insurance
Telemedical Services
Meal vouchers
Service Awards
Employee Stock Purchase Programme
Employee Assistance Programme
Comprehensive Wellness programme including preventive cardiovascular screening educational events on-site fitness center lessons with personal trainer fruit in the office charity activities and much more.
Benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits. Benefits policy and components may vary by location.
Required Experience:
Manager
Key Skills
- User Interface
- Competitive Analysis
- New Technologies
- Business developments
- Communication
- Content Management System
- Market Research
- Internet
- Youtube
- Digital Assets
- Digital strategy
- Social Channels
- Digital Forensics
- A/B Testing
- Analytics
About Company
Edwards Lifesciences (NYSE: EW), is the global leader of patient-focused medical innovations for structural heart disease and critical care monitoring. We are driven by a passion for patients, dedicated to improving and enhancing lives through partnerships with clinicians and stakehol ... View more
