Cluster Housekeeping Head
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Your Role in the Story
The Cluster Housekeeping Head is responsible for overseeing the cleanliness hygiene and operational excellence of all LUURA properties across multiple operation areas. This role leads and coordinates housekeeping operations for guest rooms public areas spa facilities and laundry services. The Cluster Head ensures consistent standards of cleanliness efficient workflows peoples training and compliance with hygiene and safety regulations while maintaining exceptional experiences for guests and employees alike.
Key Responsibilities
- Oversee and lead the recruitment selection onboarding and integration of housekeeping staff ensuring compliance with LUURA standards policies and procedures.
- Manage housekeeping team turnover supporting seamless transitions and maintaining operational standards performance and motivation throughout the season.
- Lead mentor and supervise on-site housekeeping supervisors and teams across rooms public areas spa retail areas and laundry.
- Plan coordinate and conduct regular training programs on cleaning standards hygiene protocols guest interaction and safety procedures.
- Ensure team compliance with company standards and foster engagement motivation and professional development.
- Oversee daily housekeeping operations ensuring proper shift alignment coverage during peak hours and on-ground supervision across all properties.
- Perform team scheduling to guarantee appropriate assignment and organization of staff for each shift.
- Supervise and ensure housekeeping teams prepare guest rooms spa facilities and public areas for daily operations and before each guest arrival maintaining LUURAs high standards of cleanliness and presentation.
- Conduct daily operational checks to confirm all housekeeping processes equipment and facilities are functioning correctly.
- Manage and monitor laundry operations to ensure timely high-quality service for guest linens and staff uniforms.
- Oversee uniform operations ensuring staff have the correct uniforms ready for every shift.
- Supervise (being hands-on) cleanliness and maintenance of public areas spa facilities and offices ensuring a high standard of hygiene and presentation.
- Conduct regular audits inspections and spot checks of rooms public areas laundry and operational areas proactively identifying and resolving potential issues or gaps.
- Work closely with department heads (Front Office F&B Security Maintenance) to understand and address operational needs while collecting feedback from guests.
- Monitor housekeeping KPIs operational data and incident reports to continuously improve efficiency quality and guest experience.
- Ensure compliance with local hygiene safety regulations and internal quality standards across all sites.
- Oversee budgets and manage the inventory of amenities efficiently in alignment with relevant department heads.
- Create and manage budgets for uniforms and other housekeeping-related supplies ensuring cost-effective procurement and allocation.
- Prepare detailed reports for senior management on operations staffing audits training initiatives and continuous improvement plans.
Qualifications :
Who Were Looking For
- Minimum of 8 years of housekeeping experience with at least 3 years overseeing multiple properties or sites.
- Proven experience managing rooms public areas spa laundry and retail areas in hotels resorts or large properties.
- Pre-opening experience is required.
- Strong knowledge of housekeeping standards hygiene protocols laundry operations and safety regulations; in Greece.
- Experience creating SOPs manuals and training programs for teams.
- Demonstrated ability to lead supervise and motivate large teams manage shift alignment peak operations and new staff integration.
- Proactive approach to identifying operational gaps solving problems and maintaining high-quality standards.
- Excellent organizational leadership and communication skills.
- Ability to collaborate effectively with other departments to ensure smooth operations and guest satisfaction.
- Fluency in English; additional languages are a plus.
- Eligible to work in an EU country.
- Physically fit and able to oversee housekeeping operations conduct inspections and manage on-ground teams.
- Committed to delivering exceptional guest experiences and maintaining high operational standards.
- Passionate about culture art and authentic hospitality.
Additional Information :
Perks Youll Love
- Team rates at LUURA Ennismore & Accor properties worldwide.
- Discounts at our restaurants bars and cafes.
- Access to art cultural events & live music nights.
- Recognition that matters from surprise gifts to team celebrations.
- Beautiful team spaces & comfortable accommodation (where applicable).
Ready to Dive In
Bring your energy your ideas and your true self and lets create something unforgettable together.
Apply now and start your journey with LUURA.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Hotel Experience
- Taleo
- Hospitality Experience
- Environmental Services
- Laundry
- Cleaning Experience
- Housekeeping Management
- OSHA
- Sanitation
- Team Management
- Leadership Experience
- Supervising Experience
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
