Cluster Cashier Manager

Your Role in the Story 

The Cluster Cashier Manager plays a critical role in ensuring accurate transparent and efficient cashiering and point-of-sale operations across multiple LUURA properties. With a strong focus on Food & Beverage outlets bars beach clubs spas retail points and special events this role safeguards revenue integrity while supporting seamless and elevated guest experiences. The position is responsible for developing standardized cashiering SOPs leading POS system setup and configuration hiring and onboarding cashier teams and ensuring full compliance with Greek laws and EU financial regulations across the cluster. 

Key Responsibilities 

• Oversee daily cashiering operations across all F&B outlets bars beach clubs room service spas retail points and events ensuring accuracy consistency and operational readiness. 

• Ensure proper handling of cash credit cards vouchers room charges and digital payment methods in line with internal controls and compliance standards. 

• Plan cashier staffing shift alignment and peak-hour coverage in coordination with F&B Operations Finance and HR. 

• Lead the setup programming and ongoing maintenance of POS systems across the cluster including menu creation pricing VAT configuration modifiers discounts and integrations. 

• Ensure all POS systems comply with Greek fiscal legislation including fiscal printers Z-reports VAT requirements and tax reporting standards. 

• Implement and monitor controls for voids refunds discounts complimentary items and manual postings. 

• Review daily sales reports cashier summaries variances and discrepancies conducting investigations and implementing corrective actions where required. 

• Develop maintain and implement comprehensive cashiering SOPs and operational manuals across all properties with a strong focus on F&B operations. 

• Standardize procedures for cash handling float management shift handovers cash-ups and end-of-day reporting. 

• Conduct regular audits spot checks and process reviews to ensure compliance with internal controls audit standards and local regulations. 

• Proactively identify operational risks revenue leakage and process gaps implementing preventive and corrective measures. 

• Lead the recruitment hiring onboarding and ongoing development of cashier teams across the cluster. 

• Define staffing structures roles and responsibilities in collaboration with HR and operational leadership. 

• Deliver structured training on POS systems SOPs compliance requirements and guest interaction standards for cashier and operational teams. 

• Coach mentor and evaluate team performance ensuring high levels of accuracy professionalism and service quality. 

• Support F&B Spa and Retail teams during menu changes promotions outlet openings pop-ups and special events. 

• Collaborate closely with Finance on revenue posting reconciliations audits and month-end closing processes. 

• Coordinate with IT and external vendors on POS troubleshooting upgrades and system improvements. 

• Prepare detailed reports for senior management covering cashiering performance audit outcomes staffing levels POS effectiveness and improvement initiatives. 

• Analyze transaction data outlet performance and productivity metrics to drive continuous improvement and operational efficiency. 

• Support hotel pre-openings seasonal re-openings and new outlet launches ensuring all POS systems cashier procedures and teams are fully operational prior to opening. 

Qualifications :

Who Were Looking For 

• Minimum of 7 years experience in cashiering revenue control or F&B finance with at least 3 years in a cluster or managerial role. 

• Strong background in hotel or resort Food & Beverage operations including restaurants bars beach clubs events and high-volume outlets. 

• Proven experience in POS system setup configuration and management (e.g. Oracle/Micros Lightspeed Toast or similar platforms). 

• Strong knowledge of Greek fiscal legislation VAT regulations and EU compliance requirements. 

• Experience supporting hotel pre-openings new outlet launches or seasonal re-openings is a strong advantage. 

• Fluency in English is required; Greek language proficiency is a strong advantage. 

• Eligible to work in an EU country. 

• Comfortable working flexible schedules including evenings weekends and peak operational periods. 

• Highly organized hands-on and able to work under pressure in fast-paced F&B environments. 

• Passionate about hospitality financial integrity and delivering exceptional guest experiences. 

• Passionate about hospitality culinary trends culture and the art of service. 

Additional Information :

Perks Youll Love

• Team rates at LUURA Ennismore & Accor properties worldwide.
• Discounts at our restaurants bars and cafes.
• Access to art cultural events & live music nights.
• Recognition that matters from surprise gifts to team celebrations.
• Beautiful team spaces & comfortable accommodation (where applicable).

Ready to Dive In

Bring your energy your ideas and your true self and lets create something unforgettable together.

Apply now and start your journey with LUURA.

Remote Work :

No

Employment Type :

Full-time