Part-time Associate, DTC Customer Service

• Respond promptly to customer inquiries via phone and email providing information about orders products delivery timelines and general inquiries.
• Handle customer questions and concerns with professionalism accuracy and a friendly solutions-oriented attitude.
• Oversee order processing fulfillment and returns coordination with an emphasis on efficiency accuracy and customer satisfaction.
• Work closely with logistics accounting marketing eCommerce and third-party warehouse (3PL) teams to ensure seamless end-to-end customer experiences.
• Manage special orders and VIP clientele delivering white-glove service that exceeds expectations.
• Assist the Customer Experience Manager with escalations reporting performance insights and team communication.
• Participate in special projects process enhancements and initiatives designed to optimize customer experience and operational efficiency.

Qualifications :

• BS/BA preferred
• Minimum of 1-3 years of work experience in eCommerce retail or customer service.
• Knowledge of eCommerce and subscription platforms such as Shopify Gorgias Zendesk Recharge and/or Ordergroove is preferred
• Excellent problem-solving skills
• Highly organized with strong attention to detail.
• A positive empathetic and professional approach to customer interactions.
• Ability to handle multiple projects simultaneously
• Strong relationship building and communication skills.
• High level of proficiency in Excel and MS Outlook.

Pay Range: $18.00 - $22.00 an hour. Final compensation will be dependent upon skills & experience.

Additional Information :

FIJI Water natural artesian water bottled at the source in Viti Levu (Fiji islands) is the No. 1 premium imported bottled water in the United States. FIJI Water is the water of choice among discerning consumers and top chefs.  Widely available at fine restaurants and hotels all major retail channels and through a convenient home/business delivery service FIJI Water has expanded globally to more than 90 countries. To discover Earths Finest Water please visit like us on Facebook or follow us on Instagram or Twitter.

FIJI Water is part of The Wonderful Company a successful fast-growing privately held $6 billion company with 10000 employees worldwide. The Wonderful Companys connection to consumers has health at its heart and giving back in its DNA. The company has a long-standing commitment to corporate social responsibility including more than $1 billion invested in environmental sustainability; $65 million in charitable giving education initiatives and innovative health and wellness programs each year; and $143 million toward the construction of two charter school campuses in Californias Central Valley. To view the current Corporate Social Responsibility report visit .

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance equity and inclusion. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability age protected veteran status or other protected categories.

EEO is the law - click here for more information

Remote Work :

No

Employment Type :

Part-time