Sr. Dir., Enterprise Technical Architecture

Senior Director Technical Architecture 

Overview

The Senior Director Technical Architecture serves as a senior technical leader and innovation catalyst within the Enterprise Architecture Integrations and Services (EAI) organization.

This is a technically diverse role requiring handson technical/engineering experience and skills and an evolved leadership profile to influence the adoption and use of architectures. 

We are seeking a technical engineering leader from a very large-scaling environment who has led a team of advanced architects and driven multiple visionary technical architectures from research to POC to solution reference archictures to implementations in multiple enterprise scenarios.

This role reports directly to the VP of EAI and partners closely with Integrations Services Enterprise Architecture (EA) Engineering Solution Architecture and Product teams to define and evolve ServiceNows Enterprise Reference Architectures advance the companys cloudnative and AIfirst strategy and guide the introduction and adoption of new and emerging technologies across the Digital Technology landscape.

This leader drives architectural integrity accelerates innovation and scales bestinclass patterns across the enterprise while ensuring consistent secure and scalable cloud architectures.

Key Responsibilities

Architectural Leadership & Strategy

Define evolve and maintain enterprise-wide Reference Architectures cloud architectures and design patterns.

Drive technology strategy aligned to longterm business and platform goals with a strong focus on cloud modernization and optimization.

Lead evaluation validation and adoption of new and emerging technologies including AI/LLM-based capabilities.

Champion architectural governance to ensure solutions adhere to standards patterns cloud guardrails and best practices.

CrossFunctional Collaboration

Partner closely with the Enterprise Architecture (EA) organization ensuring alignment on enterprise-wide architectural direction and strategy.

Collaborate with Solution Architects driving consistency and reuse across solution designs and delivery.

Work deeply with the Services Engineering team to ensure architectural integrity across services accelerators and delivery tooling.

Partner with Integration teams to drive modern scalable secure integration patterns and ensure seamless interoperability across platforms.

Engage with Engineering Product Integrations and Services leaders to ensure architectural coherence quality and strategic alignment.

Represent the organization in crossfunctional forums providing cloud platform and AI technical thought leadership.

Innovation & Proofs of Concept (PoCs)

Lead design and execute Proofs of Concept technology spikes and feasibility assessments in cloud integration platform and AI/LLM domains.

Introduce innovative architectural capabilities that enhance scalability reliability developer experience and AI readiness.

Platform Cloud & Systems Architecture

Oversee architecture for distributed systems integrations cloud-native platforms and enterprise-grade capabilities.

Ensure architecture decisions support performance scalability resilience security and cost efficiency.

Guide adoption of modern cloud architectures microservices API-driven ecosystems event-driven patterns and platformscale ServiceNow capabilities.

Governance & Standards

Establish and enforce architectural standards cloud guardrails patterns and best practices across engineering teams.

Drive alignment across teams to reduce fragmentation duplication and technical debt.

Provide architectural oversight on major initiatives to ensure cloud and platform solution integrity.

Mentorship & Leadership

Lead and manage a high-performing team of 810 Senior Technical Architects fostering a culture of excellence accountability and innovation.

Mentor senior architects staff architects and technical leaders.

Elevate architectural and cloud engineering maturity across the organization.

Influence and inspire engineering and product teams through a principled datadriven architectural approach.

Qualifications :

Qualifications

• 18 years of progressive experience in enterprise technical architecture with a focus on System Design and Innovation.
• Handson experience designing distributed systems cloud-native architectures integrations and platformscale systems.
• Deep knowledge of AI/ML/LLM architectures Agentic AI frameworks and vector data strategies.
• Experience in modern integration patterns and AI platform engineering.
• Significant experience defining Reference Architectures reusable cloud patterns and enterprise-scale guardrails.
• Minimum 10 years of crossfunctional leadership influencing engineering architecture and product teams.
• Expertise across cloud platforms (AWS Azure GCP) integration patterns microservices API-driven ecosystems data flows observability telemetry and ServiceNow platform architecture.
• Experience within largescale multitenant enterprise environments.
• Deep knowledge of ServiceNow platforms enterprise workflows and platform engineering.
• Prior leadership of enterprise cloud transformation or cloud modernization initiatives.
• Experience with high-throughput data flows telemetry and real-time data processing
• Demonstrated success in modernization cloud transformations or platform rationalization programs.
• Proven ability to lead through ambiguity and drive enterprisewide architectural convergence.
• Strong communication and executivelevel presentation skills.
• Bachelors or Masters degree in Computer Science Engineering or related field.

Success Indicators

Increased architectural consistency and reduction in duplicate or fragmented solutions.

Faster adoption of cloud and platform capabilities through reusable architectural frameworks.

Successful introduction of AI/LLM technologies to improve performance cost or developer efficiency.

Strong crossorganizational alignment and trust in architectural and cloud direction.

Uplift in architectural and cloud engineering talent maturity across teams.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time