Patient Account Representative, Lead
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Job Location:
Nashville, IN - USA
Yearly Salary:
$ 44000 - 60000
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Why Charlie Health
Millions of people across the country are navigating mental health conditions substance use disorders and eating disorders but too often theyre met with barriers to care. From limited local options and long wait times to treatment that lacks personalization behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized virtual care rooted in connectionbetween clients and clinicians care teams loved ones and the communities that support them. By focusing on people with complex needs were expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization were reaching more communities every day and building a team thats redefining what behavioral health treatment can look like. If youre ready to use your skills to drive lasting change and help more people access the care they deserve wed love to meet you.
About the Role
The purpose of this position is to research and resolve claim denials timely by identifying payer trends and working to get them resolved on a payer level reducing timely filing and preventing claims from rolling over a 90 day AR.
Were a team of passionate forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If youre inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way apply today.
Responsibilities
- Maintain aged insurance accounts receivable (AR) queues at a reasonable stage as defined by leadership
- Meet quality metrics and key performance indicators as defined by leadership
- Responsible for reviewing and appealing denied claims
- Provide clinical documentation as needed for escalated appeals
- Responsible for timely follow-up on all appeal submissions
- Identify payer trends related to denials and work with the team to get them resolved
- Collaborate with other departments throughout the company to ensure smooth and efficient operations
- Communicate clearly and effectively with payers teammates and leadership
Requirements
- 2 years of experience in insurance account receivable department preferably in behavioral health
- Knowledge of payer specific billing requirements including Medicaid
- Highly organized and able to track workflows through various tools
- Strict attention to detail with excellent organization and time management skills
- Maintain a high level of integrity and confidentiality (HIPAA)
- Familiarity with and willingness to use cloud-based communication softwareGoogle Suite Slack Zoom Dropbox Salesforcein addition to EMR software on a daily basis.
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time exempt employees. Read more about our benefits here.
The total target base compensation for this role will be between $44000 and $60000 per year at the commencement of addition to base compensation this role also offers a performance bonus. The expected total cash compensation range including potential bonus will be between $46000 and $63000 per year. Please note pay will be determined on an individualized basis and will be impacted by location experience expertise internal pay equity and other relevant business considerations. Further cash compensation is only part of the total compensation package which depending on the position may include stock options and other Charlie Health-sponsored benefits.
Please note that this role is not available to candidates inAlaska Maine Washington DC New Jersey California New York Massachusetts Connecticut Colorado Washington State Oregon or Minnesota.
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Our Values
- Connection: Care deeply & inspire hope.
- Congruence: Stay curious & heed the evidence.
- Commitment: Act with urgency & dont give up.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health please go directly to our Careers Page: Charlie Health will never ask you to pay a fee or download software as part of the interview process with our addition Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @ email addresses. Legitimate emails will never originate from or other commercial email services.
Recruiting agencies please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner and we will not pay any fee associated with unsolicited referrals.
At Charlie Health we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role without regard to disability or need for accommodation.
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Required Experience:
Unclear Seniority
Key Skills
- Business Development
- Sales Experience
- B2B Sales
- Time Management
- Customer Service
- Communication skills
- Cold Calling
- Math
- Retail Sales
- Account Management
- Outside Sales
- Relationship Management
About Company
Charlie Health's virtual treatment programs create long-term healing and connection for teens and adults struggling with their mental health.
