Change Manager

Who We Need Change Manager

We are seeking a highly experienced Change Manager with proven Microsoft Dynamics 365 (D365) ERP implementation experience to join our xPMO team at Decision Inc. This role is critical to the success of complex enterprise-scale D365 programmes and will focus on driving adoption business readiness and value realisation.

The role requires on-site presence in Cape Town working closely with client stakeholders programme leadership and delivery teams. Strong executive engagement capability structured change leadership and deep ERP change expertise are essential.

Who Are We

Decision Inc. is a global digital partner that enables businesses to reinvent themselves to realise their full potential.

We deliver agility resilience and intelligence to enterprises enabling them to adapt quickly and thrive through innovation and opportunity. Over the past 15 years we have partnered with more than 400 clients globally supporting them to build operate and optimise their digital businesses.

Our technology ecosystem includes Microsoft (Dynamics 365 Power Platform Azure) SAP Qlik Snowflake Alteryx Automation Anywhere and Workday Adaptive Insights. Our entrepreneurial culture strong industry exposure and exceptional people enable us to consistently deliver measurable client value.

What Will You Do

The Change Manager will be fully accountable for the people-side success of Microsoft Dynamics 365 ERP implementations ensuring business adoption is embedded throughout the programme lifecycle.

Key responsibilities include:

• Lead the end-to-end Change Management stream for D365 ERP implementations aligned to programme objectives timelines and budget.
• Drive adoption of D365-enabled business processes across Finance Supply Chain Operations HR and other functional areas.
• Embed change management activities into the integrated programme plan in close collaboration with Programme Managers Solution Architects and Functional Leads.
• Own stakeholder adoption readiness and engagement to ensure successful D365 go-live and sustained post-implementation usage.
• Serve as the primary driver of change governance coordination and delivery on the programme.
• Work on site in Cape Town enabling hands-on engagement with business leaders and delivery teams.

Change Manager Responsibilities

Analysis

• Conduct detailed D365 ERP change impact assessments covering:
• Business processes and controls
• Role and responsibility changes
• Data reporting and decision-making impacts
• Perform stakeholder analysis and executive-level interviews.
• Assess organisational readiness for D365 adoption.
• Establish and lead a Change Champion / Super User network across business units.

Design

• Develop a D365-specific Change Management Strategy using recognised methodologies (e.g. Prosci).
• Design a structured communication strategy aligned to D365 programme milestones (design UAT cutover go-live).
• Define a role-based training and enablement approach aligned to D365 modules and business processes.

Implementation

• Execute the Change Management Strategy across all D365 implementation phases.
• Deliver targeted communications supporting key ERP milestones.
• Actively support business stakeholders during design testing training deployment and hypercare.
• Provide change input into training material development and delivery planning.
• Support stabilisation and adoption post go-live.

Measurement and Reporting

• Define and track change and adoption metrics (readiness training completion system usage proficiency).
• Provide weekly reporting to the Programme Manager / PMO.
• Deliver structured client-facing reporting highlighting risks dependencies and mitigation actions.
• Proactively manage people-related risks impacting ERP benefits realisation.

Financial & Risk Management

• Contribute to financial planning and forecasting within the Change Management stream.
• Identify opportunities to improve delivery efficiency and cost effectiveness.
• Manage allocated resources responsibly.
• Provide input into programme risk and issue management with a strong focus on adoption risk.

Who Do You Need to Be

Qualifications & Experience

• Bachelors degree in Business Administration Information Systems Organisational Psychology HR or Communications.
• 8 years Change Management experience with strong demonstrable experience on Microsoft Dynamics 365 ERP implementations.
• Experience across D365 modules such as Finance Supply Chain Management Operations and HR.
• Proven delivery experience on large-scale enterprise transformation programmes.
• Consulting background and multi-industry exposure preferred.
• Must be Cape Townbased and available to work on site.

Certifications (Required or Preferred)

• Prosci Change Management Certification (strongly preferred).
• Microsoft Dynamics 365 implementation experience (certifications advantageous).
• Project / Programme Management certification (PRINCE2 PMP or equivalent).
• Experience working in Agile or hybrid ERP delivery environments.

Knowledge & Skills

• Deep understanding of D365-enabled business transformation.
• Strong grasp of ERP implementation lifecycles and dependencies.
• Expert application of change frameworks (ADKAR Kotter Lewin).
• Strong executive stakeholder management and facilitation skills.
• Excellent communication analytical and problem-solving capability.
• Proficiency in Microsoft 365 Teams SharePoint Jira Confluence and Miro.