Communications Manager ( 2 year Contract)

We are seeking a dynamic Strategic Communications Lead on a two-year contract to develop and deliver a communication strategy anchored in Objectives and Key Results (OKRs). This role is responsible for providing clarity minimising resistance and ensuring that all groups understand what is happening why it matters and how it impacts them. Please note this position will require travel to East and West Africa to support the effective implementation of communication initiatives.

Key Responsibilities

• Develop and maintain a single trusted OKRanchored narrative for the organisation ensuring consistency and alignment across all communication channels and stakeholder groups.
• Design comprehensive messaging architecture governance frameworks and tailored communication strategies that translate organisational objectives into clear actionable insights for diverse audiences.
• Produce multiformat content assets including cascade materials team huddle guides frequently asked questions video content and interactive dashboards tailored to support various communication channels and learning preferences.
• Craft targeted messaging informed by behavioural insights and audience segmentation to foster clarity encourage curiosity and drive meaningful action amongst stakeholders.
• Oversee a sophisticated multichannel communication ecosystem encompassing town halls cascade sessions microcontent initiatives and digital platforms to maximise reach and engagement.
• Evaluate channel effectiveness through systematic feedback mechanisms pulse surveys and readiness assessments utilising insights to continuously refine and optimise communication strategies.
• Equip leaders and managers with comprehensive communication resources including strategic playbooks talking points and guidance frameworks to enable confident and consistent messaging when addressing complex or challenging questions.

Qualifications :

• Bachelors degree in Communications Marketing Journalism or related field

Experience Required:

• 8 years in strategic communications change communication or corporate affairs.
• Exceptional storyteller: Able to craft clear engaging narratives that make complex information accessible and memorable for all audiences.
• Strong empathy and audience awareness: Understands and adapts to different audience needs ensuring communications are relevant meaningful and build trust.
• Creative yet structured and calm under pressure: Brings fresh ideas while staying organised and detail-oriented delivering quality work even in fast-paced or high-pressure situations.
• Enterprise Communication Design: Ability to develop and implement comprehensive communication strategies that align with organisational goals. Designs frameworks and processes to ensure consistent effective messaging across all business units and levels.
• Narrative Development & Behavioural-Lens Communication: Skilled at crafting cohesive narratives that connect with audiences on both rational and emotional levels. Applies behavioural insights to tailor messages driving engagement and encouraging desired actions.
• Multi-Channel Content Creation: Experienced in producing high-quality content for a variety of platforms including emails intranet videos presentations and social media. Ensures messaging is consistent and impactful across all channels.
• Data-Informed Message Optimisation: Uses analytics and feedback to assess the effectiveness of communications. Continuously refines messages and strategies based on data to maximise reach understanding and engagement.
• Leadership Communication Support: Provides leaders and managers with tailored communication tools such as talking points playbooks and responses to challenging questions. Equips leadership to communicate confidently and consistently with their teams.

Additional Information :

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities which may fall reasonably within the ambit of the role profile depending on operational requirements.

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To help you look out for potential recruitment scams here are some Red Flags:

• Upfront Payment Requests: Deloitte will never ask for any upfront payment for background checks job training or supplies.
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• Unprofessional Communication: Scammers may communicate in an unprofessional manner. Their messages may be filled with poor grammar and spelling errors. The look and feel may not be consistent with the Deloitte corporate brand.

If youre unsure make direct contact with Deloitte using our official contact details. Be careful not to use any contact details provided in the suspicious job advertisement or email.

At Deloitte we want everyone to feel they can be themselves and to thrive at workin every country in everything we do every day. We aim to create a workplace where everyone is treated fairly and with respect including reasonable accommodation for persons with disabilities.

We are committed to employment equity and building a diverse and inclusive workplace across the African continent. Our recruitment processes are aligned with our Employment Equity Plan and the principles of the Employment Equity Act. Preference may be given to candidates from designated groups.

We actively support the inclusion of people with disabilities and embrace neurodiversity in the workplace. We recognise and value the unique strengths that neurodivergent individuals bring and we are committed to creating an environment where everyone can thrive.

If you require reasonable accommodations in relation to your disability and neurodiverse needs during the recruitment process please let us know. We are happy to make adjustments to suit your individual needs.

Remote Work :

No

Employment Type :

Contract