German Speaking Passenger & Guest Services Coordinator

Job Overview

We are seeking German-speaking customer service professionals to join an international service center based in Málaga supporting customers across the hospitality travel tourism and passenger services sectors.

In this role you will act as a key point of contact for German-speaking customers delivering outstanding service throughout the customer journeyfrom pre-booking inquiries and reservations to in-stay support post-travel assistance and issue resolution. You will represent premium global brands and ensure a seamless customer-centric experience across all touchpoints.

Key Responsibilities

• Serve as the primary contact for German-speaking customers via phone email chat and digital platforms

• Manage reservations bookings amendments cancellations and guest requests efficiently and accurately

• Provide end-to-end support related to accommodation travel itineraries passenger services and on-site guest experiences

• Resolve customer inquiries concerns and complaints with professionalism empathy and solution-oriented thinking

• Coordinate with internal departments (operations sales logistics and on-site teams) to ensure smooth service delivery

• Handle payment-related queries refund requests and booking confirmations in line with company policies

• Maintain accurate records in CRM and booking systems ensuring compliance with data protection standards

• Proactively identify service improvements and contribute to customer satisfaction and loyalty

• Consistently meet quality productivity and customer satisfaction KPIs

Required Qualifications & Skills

• Native or near-native German (spoken and written)

• Good command of English for internal communication and training

• Previous experience in customer service hospitality travel tourism airline reservations or guest services is highly preferred

• Strong communication skills with a customer-first mindset

• Ability to multitask and manage multiple customer interactions in a fast-paced environment

• Confident problem-solver with high attention to detail

• Comfortable using CRM systems booking tools and digital platforms

• Team-oriented reliable and adaptable to operational changes

What We Offer

• Full relocation package to Málaga including:

  • Flight reimbursement or flight ticket

  • Temporary accommodation upon arrival

  • Assistance with permanent housing search

  • Support with NIE social security and local registration

• Competitive salary with performance-based bonuses

• Paid training and continuous professional development

• Modern international work environment with multicultural teams

• Stable full-time contract with long-term career growth opportunities

• Employee benefits wellness initiatives and team events

• The opportunity to live and work in one of Spains most desirable coastal cities

Why Join Us

This is more than a customer service roleits an opportunity to build an international career while enjoying the lifestyle of southern Spain. Youll work with globally recognized brands develop valuable industry expertise and be fully supported during your relocation and onboarding journey.

If you are passionate about customer experience fluent in German and ready for a new professional and personal chapter abroad we would love to hear from you.