Student Services Housing Coordinator

About Expanish

Expanish is an award-winning Spanish language school and study abroad provider with locations in Barcelona Madrid and Málaga (Spain) as well as Buenos Aires (Argentina). For over 19 years we have offered high-quality Spanish language programs and cultural experiences to students from around the world.

Position Details

• Position Title: Student Services Coordinator - Housing
• Location: Barcelona Spain
• Hours: Full Time
• Contract Type: Indefinite

POSITION OVERVIEW

The Student Services Coordinator - Housing is responsible for managing all aspects of student accommodations arrivals and transfers while supporting administrative and accounting processes. This role ensures that students have a seamless experience from arrival to departure and maintains strong relationships with providers to promote efficiency and quality service.

KEY RESPONSIBILITIES

Accommodations Arrivals and Transfers

• Manage requests for accommodations and transfers (general requests last-minute requests special requests) in collaboration with the Sales and Admissions teams.
• Assign students to different types of accommodations (student residences shared apartments host families etc.).
• Monitor initial/final evaluations regarding accommodations and transfers and handle potential complaints and logistical issues with providers.
• Manage and maintain relationships with various accommodation and transfer providers to promote good communication collaboration and efficiency.
• Ensure that the information in the database is up-to-date complete and accurate.
• Develop the growth of accommodation and transfer options by seeking new providers and formalizing collaborative relationships.
• Report on the KPIs of the accommodations and transfers department (assignments occupancy rates NPS quarterly objectives etc.).

Administration and Accounting

• Manage invoices and proforma invoices ensuring proper accounting records.
• Administer payments to accommodation and transfer providers.
• Manage budgets and keep costs below allocated budgets.

Other

• Support the School team in any student services position and front-desk assistance (when necessary).
• Support the Groups department with requests and quotations related to accommodations and transfers.
• Participate in the rotation of the opening/closing of the school and emergency phone rotation (estimated 1 week per month).

WHAT WE ARE LOOKING FOR

Required Qualifications

• University degree and 3 years of experience in similar positions.
• People skills and excellent social communication and negotiation abilities to interact with diverse stakeholders (students families providers etc.).
• Attention to detail and strong organizational skills to manage tasks and projects simultaneously.
• Experience handling accounting matters supplier payments and invoices.
• Problem-solving profile with high patience and resilience capable of managing accommodation complaints and supplier logistics issues calmly and professionally.
• Languages: Spanish and English at a professional level. Catalan and additional languages are a plus.
• Holds a work permit for Spain.

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