Account Coordinator
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a highly organized proactive and customer-focused Account Coordinator to join our Building Services team in our Toronto office supporting service delivery across the Greater Toronto Area. This role plays a key part in supporting Account Executives in the management and execution of major service accounts ensuring operational excellence strong client relationships and seamless coordination across teams.
Why This Role Matters to Modern Niagara
The Account Coordinator is essential to delivering a high-quality customer experience across our major service accounts. By supporting account management activities coordinating schedules maintaining critical documentation and monitoring performance metrics this role helps ensure our clients receive reliable responsive and professional service aligned with Modern Niagaras standards.
Key Impact / Purpose
The Account Coordinator supports the success and growth of key client accounts by enabling Account Executives to focus on strategy and relationship management. Through strong organization communication and process discipline this role contributes to operational efficiency risk mitigation and continuous improvement across service delivery.
Duties and Responsibilities:
Support Account Executives in the management of major service accounts within the GTA
Assist with assessing customer service needs and coordinating solutions with internal teams
Serve as the primary user for client portals ensuring compliance with established processes and approval requirements
Manage Certificate of Insurance (COI) requests and distribution
Manage WSIB certificate requests and distribution
Manage Form 1000 requests and distribution
Complete submit and maintain mandatory documentation related to security clearance health & safety work permits and certifications
Build and maintain schedules for planned maintenance work based on established timelines and KPIs
Coordinate scheduling and tracking of planned maintenance activities
Monitor customer metrics and escalate risks or concerns to Account Executives and Management as required
Support continuous improvement initiatives related to process changes account management issue resolution and order closure
Assist with job planning reporting CMMS management and customer updates
Support administration and coordination for small projects and service repairs
Maintain regular communication with clients on assigned accounts to support service delivery and satisfaction
Must haves:
3 years of experience in the HVAC Plumbing or Electrical services industry
Proven experience supporting internal and external customers in a commercial services environment
Strong organizational skills with the ability to manage multiple tasks and projects simultaneously
Ability to work effectively under pressure and meet deadlines
Customer-focused mindset with the ability to respond quickly and professionally to client needs
Excellent verbal and written communication skills
Strong time management and prioritization skills
Ability to effectively present information and respond to questions from clients customers and internal stakeholders
Demonstrated initiative problem-solving ability and desire to learn and grow
Technical & Computer Skills:
Proficient in Microsoft Office (Excel Word Outlook PowerPoint)
Comfortable working with client portals and computerized systems (CMMS experience an asset)
This is a new position. Expected annual compensation; $65000 - $75000
About Modern Niagara
Who We Are
Modern Niagara helps building owners managers and general contractors meet the mechanical electrical integrated building technology and building services needs of their buildings across Vancouver Calgary Edmonton Toronto Southwestern Ontario and Ottawa. We are committed to having a positive and meaningful impact on Canadas infrastructure and on the communities where we live learn work and heal. We build for life.
Our Culture & Values
We value passion initiative determination professionalism and teamwork. Health and safety are embedded in everything we do and our award-winning safety culture consistently performs well above industry standards.
Diversity Equity & Inclusion at Modern Niagara
We are committed to building a diverse equitable and inclusive organization where everyone has access to opportunity feels a sense of belonging and can thrive. We actively work to remove barriers faced by members of equity-seeking groups (including women Indigenous Black racialized 2SLGBTQIA people people with disabilities and newcomers to Canada) in the construction industry. We encourage applications from candidates of all backgrounds and lived experiences and are committed to a barrier-free hiring process.
If you require accommodation at any stage of the recruitment process please contact us so we can make appropriate arrangements.
We appreciate every applicants interest in joining Modern Niagara. Only those selected for an interview will be contacted.
Required Experience:
IC
Key Skills
- Time Management
- Marketing
- Microsoft Office
- Public Relations
- Customer Service
- Microsoft Outlook
- Microsoft Word
- Account Management
- Microsoft Powerpoint
- Microsoft Excel
- Social Media Management
- Sales Support
About Company
Modern Niagara offers mechanical contracting, electrical contracting, HVAC service, commercial plumbing, sheet metal fabrication and more across Canada.
