Were looking for an Event Claims Specialist to join our team and lead the management of high-value complex and escalated disaster and event claims. This is a senior influential role where youll apply deep technical expertise strategic thinking and strong advocacy to resolve challenging claims while mentoring others and helping shape best-practice event claims outcomes across the business.

What youll do

• Manage and resolve high-value complex and challenging disaster and event claims across all classes of insurance
• Lead the handling of escalated disputed and complaint claims including those in formal dispute resolution or litigation
• Represent Suncorp New Zealand at mediations Disputes Tribunals and other negotiation forums
• Apply strong strategy negotiation and judgement to achieve fair sustainable and customer-focused outcomes
• Execute the Suncorp NZ Disaster Response and Event Claims strategy supporting delivery of SNZ and NHC SLAs and FIC requirements
• Act as a subject matter expert and escalation point for complex claims matters
• Provide coaching mentoring and technical guidance to less experienced claims team members
• Work closely with internal stakeholders including underwriting sales and in-house legal teams
• Engage effectively with external legal providers brokers advocates and other industry partners
• Support the Team Manager as required contributing to leadership capability uplift and team resilience during event responses

What youll bring

• Extensive claims experience with around 10 years experience in claims advocacy or complex claims management
• Proven expertise in managing high-value disputed or litigated claims ideally within disaster or event environments
• Strong negotiation and advocacy skills with confidence operating in mediations disputes and court settings
• Highly developed problem-solving and analytical capability with sound judgement in complex situations
• Excellent written and verbal communication skills with the ability to influence and build credibility across diverse stakeholders
• Demonstrated coaching and mentoring capability supporting the development of others
• A tertiary qualification in law or a relevant business discipline (desired)
• Resilience adaptability and composure under pressure particularly in high-volume or high-impact event situations
• A collaborative values-driven approach aligned to Suncorp New Zealands customer and risk culture

About Suncorp NZ

Were proud to be part of the Suncorp Group home to some of Australia and New Zealands most trusted insurance brands. Together we deliver faster simpler and better outcomes for our customers and partners.

At Suncorp we believe we are at our best when our workforce reflects the diversity of our communities. Were committed to creating an inclusive culture offering flexible work career development and opportunities for internal mobility.

If you require adjustments to participate equitably in our recruitment process or workplace contact for a confidential conversation.

Chase the sun with us - Apply online today!

Advertised: 21 Jan 2026 New Zealand Daylight Time
Applications close: 06 Feb 2026 New Zealand Daylight Time