Technical Consultant

The Technical Consultant role focuses on activities such as evaluatinginstallingunit testingtrouble-shootingand supporting software solutions based on businessand operationalrequirements in a variety ofcustomer-facing and internal businessscenarios associated with NCRAtleossfinancial software for ATMs and cash recyclers.

Upon achieving a fundamental knowledge of NCRAtleosssoftware solutions candidates will specialize into areas focusing on multi-vendor platforms security manageability performance consumer flowtransactionsmaintenance (supervisor)operationsand message formats. Focus on specializations will rotate periodically to create a well-rounded perspective and a deeper set of capabilities.

Candidates must work toanticipateinternal and external client needs and have an overriding commitment toclient incumbents must be able to adjust to multiple demands shifting priorities ambiguity and rapid change.

Travel will berequiredthroughout candidate shouldanticipatetravel requirements of 75percent of their will typically translate intoweeklytripsthree of the fourweeks ina being hired you should expect thatpossibletrainingwill include trips toAtlanta Dallasor client locations across the U.S.

Installation Troubleshooting and/orDevelopment skills and capabilities are aplus;howeverthis role is not a full-time development shift work may berequired.

Key Areas of Responsibility

AnalyzeInstall ConfigureTroubleshoot

• Perform functional analysis of requirements todetermineeffortrequiredtoimplementsoftware in customers environments.

• Configure base softwareincustomersenvironments.

• Conducting unit tests tracking problems and implementing changes to ensure adherence to test plan and functional requirements

• Diagnosing isolating and implementing remedies for system failures caused by errors in software code using knowledge of systemcharacteristicsandutilizingsoftware-basedsystem maintenance and tracking tools.

• Establish acceptance criteria and quality goals

• Provides estimates goals standardsconstraintsand dependencies as input to the SOW and the software development plan

PerformQA in theend-to-endtesting process for software under your stewardship:

• lead analysis and resolution of software issues reported during testing

Acceptance/Certification& Pilot Support

• Preparation of software for distribution to customersor networks

• Ensureinstallabilitythrough software distribution full bare-metal installation local updates

• Support field organization asrequiredduring lab installations certifications training

• Lead analysis and resolve software issues found during customer acceptance testing

Production Support

• Support/resolution of production issues forwarded by Level 3 Support including the creation of a hot fix as well as executing integration test prior to delivering to QA.

Basic Requirements

• Bachelors degreeor equivalent accreditation in computer sciences informationsystemsorother technicaldiscipline.

• Technical project leadership experience organizing project resources

• Experience working with Microsoft operating system technology specifically Windows10andWindows7 includingone or several off the following:installing and supporting hardware devices and drivers;installing and configuring windows applications;troubleshooting network protocols and servicesincluding TCP/IP Internet Information Services and remote access;understandingof client/server applicationarchitectures.

• Experience creating and leading group presentations hosting webseminarsand public speaking

Preferred Requirements

• Experience working in the ATM or kiosk self-service industry

• Knowledge ofprogrammingand/or directexperience in developing client applicationsidentifyingsoftwareproblemsanddebugging

• Ideally experience in VB or C#is useful

• Client application development experience as opposed to database application development experience is desired

• Financial institution or network switch ATM operational experience

• Knowledgeand experience working with the CEN XFS ATM software specification

• Knowledge and experience working with NDC and 912 message formats

• Experience working with proprietary message formats

• Experience building or integratingWebServicesapplications (WebSphere or IIS)

• Experience working withinternal tools including PSA Confluence andQuickBase

• Experience working with any source control package includingJIRA Subversion

• Working knowledge ofAgile SDLC