Implementation Consultant

The Implementation Consultant is responsible for leading client onboarding system configuration and solution deployment to ensure successful implementation of company products and services. This role works directly with clients to gather requirements configure systems manage project timelines and ensure smooth transitions from sales to operational use.

The Implementation Consultant serves as a key liaison between clients and internal teams ensuring technical and functional requirements are met while delivering a positive customer experience in a fully remote environment.

This is a fully remote position; however applicants must currently reside in the United States and be legally authorized to work in the U.S. Applications from individuals residing outside the United States will not be considered.

Key Responsibilities

• Lead client onboarding and implementation projects from initiation to completion

• Gather and document business and technical requirements

• Configure systems platforms or software according to client specifications

• Develop and manage implementation project plans and timelines

• Coordinate with product engineering and support teams to resolve issues

• Conduct training sessions and knowledge transfer with clients

• Ensure successful system integrations and data migrations

• Monitor implementation milestones and provide regular status updates

• Identify risks and proactively develop mitigation strategies

• Ensure client satisfaction throughout the implementation lifecycle

Required Qualifications

• Bachelors degree in Business Information Technology Project Management or related field

• 37 years of experience in implementation professional services technical consulting or project coordination

• Strong project management and organizational skills

• Experience working with software systems SaaS platforms or technical solutions

• Excellent communication and client-facing skills

• Ability to translate technical concepts into clear business language

• Strong problem-solving abilities

• Ability to manage multiple projects simultaneously

• Comfortable working independently in a remote environment

Preferred Qualifications

• Experience with enterprise software implementations

• Familiarity with CRM ERP or cloud-based platforms

• Project Management certification (PMP CAPM or similar)

• Experience in SaaS technology healthcare finance or similar industries

• Knowledge of data migration and system integration processes

Compensation

• Annual Salary Range: $85000 $115000 USD depending on experience and technical complexity

• Performance-based bonuses may be available

Benefits

Eligible employees may receive the following benefits:

• Comprehensive medical dental and vision insurance

• 401(k) retirement plan with employer matching

• Paid time off (PTO) including vacation holidays and sick leave

• Life insurance and disability coverage

• Flexible remote work environment

• Professional development and certification support

• Employee wellness and assistance programs

• Potential performance-based incentives

Work Authorization Requirement

Applicants must meet the following requirements:

• Must currently reside in the United States

• Must be legally authorized to work in the United States

• Applications from individuals residing outside the U.S. will not be considered